Member Services Team Lead

🕒 July 22

🇺🇸 United States – Remote

💵 $46k - $65k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Supervise Member Advocates (phone agents) and Processors, overseeing staffing, problem resolution, reporting, and quality assurance • Assist with hiring, training, and development of new team members • Handle and resolve escalated caller inquiries • Assist with inbound and outbound calls during peak times to maintain service levels • Produce reports and provide statistical information to management as requested • Conduct team audits to identify and implement workflow efficiencies • Conduct and oversee quality-review feedback with team members • Monitor workflow and departmental processes to improve call handling, system knowledge, communication skills, and performance metrics • Consult with management to improve workflow effectiveness and efficiency and communicate trends and escalated issues • Ensure regulatory requirements are met and comply with internal policies and procedures

🎯 Requirements

• 3+ years leadership experience within Employee Benefits Administration or a related industry, required • Bachelor’s degree or equivalent • Proven customer service experience with excellent phone etiquette and communication skills • Experience with COBRA Administration, Verification Services, Retiree Services, and Document Fulfillment is ideal • Excellent problem-solving skills • Demonstrated leadership skills with the ability to provide a team with a clear sense of direction • Ability to motivate and coach staff in a team environment • Strong interpersonal and organizational skills to handle multiple tasks • Ability to use Windows and Internet web-browsing applications • Benefit Administration experience / life and health license a plus • Must comply with regulatory requirements and internal policies and procedures • Standard background check package

🏖️ Benefits

• Annual bonus incentive plan • Comprehensive benefits package for benefit-eligible full-time or part-time employees