Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105.1k - $231.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🎖️ Defense

🏛️ Government

🔒 Cybersecurity

🔥 Funding within the last year

💰 $500M Post-IPO Debt on 2026-02

Defense • Government • Cybersecurity

CACI International Inc is a U. S. -based government contractor that provides technologies and professional services to national security, defense, and federal civilian customers. CACI delivers solutions across cyber and digital operations, enterprise IT modernization, electronic warfare, counter-unmanned systems (C-UxS), space and optical communications, agile DevSecOps software development, and mission engineering and logistics support. The company positions itself as a large prime contractor that uses advanced software, analytics, sensing, and hardware to detect and counter evolving threats and modernize government technology architectures.

📋 Description

• Provide overall IT Operations leadership, strategic direction, and day-to-day management for a large geographically dispersed IT operations and support program • Drive day-to-day execution, risk management, and continuous improvement • Lead IT Field Operations and Service Desk activities across CONUS and OCONUS sites • Provide leadership and oversight to Service Desk Managers, regional Contract Team Leads, Technical Leads, and field staff • Oversee knowledge sharing, communications, and workflows between Service Desk and ITFO teams • Maintain staffing at Mission Critical and Mission Essential sites and support vacancy-rate targets • Oversee ITFO performance against PRS metrics and implement corrective actions when SLOs/AQLs are at risk • Coordinate schedules and plans with GTMs and the ITFO Chief • Ensure Service Desk schedules provide appropriate coverage and meet SLOs • Manage remote and on-site support activities, travel availability, trip reports, and documentation • Oversee OCONUS Tier II Support and OCONUS Travel and Logistical Support teams • Advise the Program Manager on staffing, skill levels, resource locations, and workforce status • Coordinate Service Desk and ITFO participation in rapid response, tiger team, focus team, and surge operations • Ensure LAN Room/Wire Closet maintenance, documentation, and reporting compliance • Coordinate with security and SOC teams on patching, backups, test restores, access control, and account audits • Monitor operational risks and contribute to risk plans, reports, and PMR discussions • Ensure operational deliverables are accurate, complete, and submitted on time • Coordinate VIP field support coverage for urgent incidents • Recommend ITSM-focused business process improvements

🎯 Requirements

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD); active EOD preferred • Ability to obtain DoD Top Secret/SCI Clearance • B.S. + 15 years of applicable experience or 21 total years of experience • Demonstrated experience leading IT field operations or deskside support for a geographically dispersed environment, including Mission Critical/Mission Essential sites and remote/OCONUS site support • Proven track record meeting or exceeding operational performance metrics and working within an SLA/SLO/AQL regime similar to the PRS • Experience managing staffing and workforce planning for technical teams, including recruiting, onboarding, and backfilling roles within tight timelines and contractual fill rate/penalty structures • Hands-on familiarity with ITIL-aligned ITSM operations and enterprise ticketing tools such as ServiceNow • Strong experience with federal contract management fundamentals, including FFP and T&M invoicing, budget tracking, risk management, and compliance with performance work statements, QASPs, and surveillance plans • Excellent communication, executive-level briefing, and stakeholder management skills, with experience working directly with senior Government or enterprise executives and cross-functional technical teams • Experience managing 150+ local and geographically dispersed staff • Ability to travel within the CONUS • Prior operations management experience in DHS, DOJ, or other law enforcement/homeland security environments (desired) • Experience overseeing ITSM environments using ServiceNow and ITIL-based processes (desired) • Background managing CONUS and OCONUS operations (desired) • Experience managing OCONUS IT operations and related travel, training, documentation, and medical requirements (desired) • Prior responsibility for IT operations innovation initiatives (desired)

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Competitive compensation