Product Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $95.5k - $210.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Logo of CACI International Inc

CACI International Inc

10,000+ employees

Founded 1962

🎖️ Defense

🏛️ Government

🔒 Cybersecurity

🔥 Funding within the last year

💰 $500M Post-IPO Debt on 2026-02

Defense • Government • Cybersecurity

CACI International Inc is a U. S. -based government contractor that provides technologies and professional services to national security, defense, and federal civilian customers. CACI delivers solutions across cyber and digital operations, enterprise IT modernization, electronic warfare, counter-unmanned systems (C-UxS), space and optical communications, agile DevSecOps software development, and mission engineering and logistics support. The company positions itself as a large prime contractor that uses advanced software, analytics, sensing, and hardware to detect and counter evolving threats and modernize government technology architectures.

📋 Description

• Lead customer-focused, results-driven platform and production support services for cloud-hosted, microservices-based applications • Strengthen user relationships and improve operational efficiency • Ensure consistent, high-quality Tier 3 support and platform operations • Guide platform strategy and elevate user experience • Streamline support processes and drive measurable improvements in production health • Analyze user trends and represent mission and customer needs • Manage production issues from discovery through remediation • Communicate across technical and business teams • Serve as liaison between engineering, Tier 3 support, system owners, leadership, and end users • Develop and improve platform support processes, Tier 3 workflows, escalation paths, and operational readiness checklists • Partner with engineering teams on production stability, incident response, and remediation • Analyze incident and ticket trends to identify recurring issues and inefficiencies • Prioritize production support requests based on severity, mission impact, and business priorities • Enable root cause analysis, validate fixes, and track remediation actions • Manage production data changes with accuracy, auditability, governance compliance, and risk mitigation • Drive support processes using KPIs, dashboards, and feedback loops • Maintain change management practices aligned with Agile delivery cycles • Identify modernization opportunities within platform services and support architectures

🎯 Requirements

• U.S. citizenship with ability to obtain a Public Trust clearance • Bachelor’s degree with 15+ years of relevant experience • Background in product management or business analysis • Strong familiarity with Agile environments, capability planning, and change management • Exceptional written and verbal communication skills • Ability to analyze user data, articulate trends, and communicate insights to leadership and technical teams • Experience in Operations & Maintenance (O&M) environments, including Service Desk, Tier 3 support, and platform management (desired) • Familiarity with ITIL service operations processes and methodologies (desired)

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Competitive compensation

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