Claims Business Product Owner

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $93.2k - $155.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Serve as the strategic lead for intake management within the business domain • Partner with Client Management, Claims Operations, Product & Planning, Configuration, and Technology teams • Partner with Product and Planning on prioritization of the Claims backlog • Support intake governance and escalation protocols • Refine business requirements, features, user stories, acceptance criteria, and success measures • Serve as the primary liaison between Claims Operations, Product & Planning, Configuration, and Technology teams • Partner with the Technical Product Owner as the voice of the customer and business through discovery, development, testing, and implementation • Facilitate stakeholder alignment, prioritization discussions, and decision-making • Ensure backlog items meet Definition of Ready standards and support successful delivery outcomes • Analyze operational data, business metrics, and customer feedback to identify improvement opportunities and measure outcomes • Identify risks, dependencies, and process improvement opportunities • Participate in Agile planning events, backlog refinement, sprint reviews, and other team ceremonies

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Information Systems, or a related field preferred • CSPO, SAFe POPM, or equivalent Product Owner certification • Experience in healthcare claims operations, claims systems, or related payer business functions • Experience as a Product Owner, Business Analyst, Product Manager, or similar role supporting technology-enabled business solutions • Strong knowledge of Agile and Kan Ban methodologies and backlog management practices • Demonstrated ability to gather requirements, define business value, and translate complex business needs into actionable solutions • Strong stakeholder management, facilitation, communication, and relationship-building skills • Experience using Jira, Confluence, Smartsheet, or similar Agile and Kan Ban planning and collaboration tools • Strong analytical, problem-solving, and decision-making capabilities • Experience with claims adjudication, benefit configuration, provider reimbursement, or healthcare technology platforms • Experience supporting large-scale operational, system, or transformation initiatives • For home-based work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence