Senior ServiceNow ITMS Developer

🔥 17 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90.3k - $189.6k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🎖️ Defense

🏛️ Government

🔒 Cybersecurity

🔥 Funding within the last year

💰 $500M Post-IPO Debt on 2026-02

Defense • Government • Cybersecurity

CACI International Inc is a U. S. -based government contractor that provides technologies and professional services to national security, defense, and federal civilian customers. CACI delivers solutions across cyber and digital operations, enterprise IT modernization, electronic warfare, counter-unmanned systems (C-UxS), space and optical communications, agile DevSecOps software development, and mission engineering and logistics support. The company positions itself as a large prime contractor that uses advanced software, analytics, sensing, and hardware to detect and counter evolving threats and modernize government technology architectures.

📋 Description

• Lead the design and architecture of complex ITSM solutions • Provide technical guidance and mentorship to junior and mid-level developers • Establish development standards, best practices, and coding guidelines • Review code and configurations for quality, performance, and maintainability • Drive technical innovation and platform optimization • Lead proof-of-concept initiatives for new ITSM capabilities • Architect integrations between ITSM and other platforms • Design and develop complex ITSM applications and customizations • Build advanced Service Catalog offerings with complex fulfillment workflows • Develop custom applications using scoped applications • Create complex business rules, script includes, and UI actions • Develop advanced integrations using IntegrationHub, REST/SOAP APIs • Build custom widgets and portals using Service Portal • Implement Virtual Agent and chatbot solutions • Develop mobile applications for ITSM processes • Create advanced workflows using Flow Designer and subflows • Analyze and optimize existing ITSM processes for efficiency • Design end-to-end automation solutions across ITSM modules • Implement advanced SLA/OLA strategies and optimization • Develop predictive intelligence and machine learning solutions • Create complex approval workflows with dynamic approvers • Implement auto-remediation and self-healing capabilities • Design omnichannel support experiences • Design and implement enterprise-wide integrations with email, LDAP, SSO, and CMDB • Develop integrations with monitoring tools, ticketing systems, and collaboration platforms • Implement bidirectional integrations with external systems • Create custom REST and SOAP web services • Develop middleware integrations and ETL processes • Create reports and dashboards for ITSM metrics • Manage update sets and deployment processes • Implement source control integration with Git and Azure DevOps • Configure instance security, including ACLs, roles, and data policies • Optimize platform performance and scalability • Conduct security reviews and vulnerability assessments • Lead upgrade planning and execution • Implement disaster recovery and backup strategies • Create technical documentation, solution designs, architectural diagrams, and process flows • Develop and maintain knowledge bases, runbooks, and playbooks • Conduct technical training sessions and create enablement materials • Lead requirements gathering with business stakeholders • Translate business requirements into technical solutions • Present technical solutions to executive leadership • Manage expectations and communicate project status • Provide effort estimates and technical assessments • Lead vendor evaluations and technology assessments • Participate in client-facing discussions and demos • Mentor and coach junior and mid-level developers • Conduct code reviews and provide constructive feedback • Lead development team ceremonies • Participate in hiring and interviews

🎯 Requirements

• Minimum Secret clearance required to start • ServiceNow Certified System Administrator (CSA) certification required • ServiceNow Certified Implementation Specialist - ITSM certification • ITIL 4 Foundation certification preferred • Strong understanding of ServiceNow platform fundamentals • Knowledge of ITSM applications, including Incident, Problem, Change, and Request Management • Understanding of ITIL processes and best practices • Experience with Service Catalog development and configuration • Basic JavaScript for business rules and client scripts • Knowledge of Flow Designer • Understanding of SLA configuration and management • Experience with notifications and email templates • Knowledge of UI policies, data policies, and ACLs • Understanding of REST/SOAP API integrations • Familiarity with reporting and Performance Analytics where applicable • 10+ years of experience with the ServiceNow platform • Hands-on experience configuring ITSM modules • Up to 10% travel required • Ability to work on Continental US travel assignments

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Competitive compensation

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