Senior ServiceNow ITMS Developer

🔥 25 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90.3k - $189.6k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 0%

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🎖️ Defense

🏛️ Government

🔒 Cybersecurity

🔥 Funding within the last year

💰 $500M Post-IPO Debt on 2026-02

Defense • Government • Cybersecurity

CACI International Inc is a U. S. -based government contractor that provides technologies and professional services to national security, defense, and federal civilian customers. CACI delivers solutions across cyber and digital operations, enterprise IT modernization, electronic warfare, counter-unmanned systems (C-UxS), space and optical communications, agile DevSecOps software development, and mission engineering and logistics support. The company positions itself as a large prime contractor that uses advanced software, analytics, sensing, and hardware to detect and counter evolving threats and modernize government technology architectures.

📋 Description

• Lead the design, development, and implementation of IT Service Management solutions • Lead ITSM solution design and architecture • Provide technical guidance and mentorship to junior and mid-level developers • Establish development standards, best practices, and coding guidelines • Review code and configurations for quality, performance, and maintainability • Drive technical innovation and platform optimization • Lead proof-of-concept initiatives for new ITSM capabilities • Architect integrations between ITSM and other platforms • Design and develop complex ITSM applications and customizations • Build advanced Service Catalog offerings and fulfillment workflows • Develop scoped custom applications, business rules, script includes, UI actions, widgets, portals, mobile applications, and Flow Designer workflows • Implement Virtual Agent, chatbot, predictive intelligence, machine learning, auto-remediation, and self-healing solutions • Design enterprise integrations with email, LDAP, SSO, CMDB, monitoring, ticketing, and collaboration platforms • Create REST/SOAP web services, middleware integrations, ETL processes, and real-time or batch integration patterns • Create ITSM reports, dashboards, Performance Analytics content, and compliance reporting • Manage update sets, deployments, source control, instance security, platform performance, technical debt, upgrades, disaster recovery, and backups • Create technical documentation, solution designs, architectural diagrams, API specifications, runbooks, playbooks, training sessions, and video tutorials • Gather requirements and translate business needs into technical solutions • Present solutions to executive leadership and manage stakeholder expectations • Provide estimates, technical assessments, vendor evaluations, and client-facing demos • Mentor developers, conduct code reviews, lead team ceremonies, and participate in hiring and interviews

🎯 Requirements

• Secret clearance required to start • ServiceNow Certified System Administrator (CSA) required • ServiceNow Certified Implementation Specialist - ITSM • ITIL 4 Foundation certification preferred • Strong understanding of ServiceNow platform fundamentals • Knowledge of ITSM applications, including Incident, Problem, Change, and Request Management • Understanding of ITIL processes and best practices • Experience with Service Catalog development and configuration • Basic JavaScript for business rules and client scripts • Knowledge of Flow Designer • Understanding of SLA configuration and management • Experience with notifications and email templates • Knowledge of UI policies, data policies, and ACLs • Understanding of REST/SOAP API integrations • Familiarity with reporting and Performance Analytics where applicable • 10+ years of experience with the ServiceNow platform • Hands-on experience configuring ITSM modules • Up to 10% travel required • Ability to work on Continental US travel assignments

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Competitive compensation

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