ServiceNow Technical Consultant – SPM

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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👻 Ghost score 10%

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Windward Consulting

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Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

📋 Description

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations • Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications • Lead technical workshops to review design, architecture, and configuration approaches • Support end-to-end project delivery, including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization • Develop and support integrations with enterprise systems such as Azure AD, HR, ERP, and monitoring tools using REST, SOAP, APIs, and IntegrationHub • Provide technical leadership by guiding junior developers or project teams • Participate in code reviews and maintain version control • Ensure security/privacy compliance and contribute to technical documentation • Deliver tailored SPM solutions aligned with client objectives, scalability, usability, and standards such as FedRAMP and DoD IL-4/IL-5

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field • 3–5+ years of ServiceNow development or technical consulting experience • Proven experience implementing ServiceNow SPM for enterprise clients • Proven experience delivering at least one full-cycle ServiceNow implementation • Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture • Experience with Flow Designer, IntegrationHub, and Service Portal development • Hands-on experience with ServiceNow integrations and API-based data exchange • Familiarity with Agile delivery (Scrum or SAFe) • Strong understanding of ITIL and enterprise service management practices • Excellent problem-solving and debugging skills • Strong communication and client-facing presentation abilities • Certified Implementation Specialist – Strategic Portfolio Management (SPM) • ServiceNow Certified System Administrator • ITIL v3 or v4 Certification preferred • ServiceNow Certified Application Developer (CAD) preferred • Additional ServiceNow certifications in ITOM, SecOps, GRC, or ITSM preferred • PMI Project Management Professional (PMP) certification preferred • ICAgile or equivalent Agile certification preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance

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