ServiceNow ITSM Developer

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $75.2k - $158.1k / year

⏰ Full Time

🟢 Junior

🔧 ServiceNow

👻 Ghost score 0%

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🎖️ Defense

🏛️ Government

🔒 Cybersecurity

🔥 Funding within the last year

💰 $500M Post-IPO Debt on 2026-02

Defense • Government • Cybersecurity

CACI International Inc is a U. S. -based government contractor that provides technologies and professional services to national security, defense, and federal civilian customers. CACI delivers solutions across cyber and digital operations, enterprise IT modernization, electronic warfare, counter-unmanned systems (C-UxS), space and optical communications, agile DevSecOps software development, and mission engineering and logistics support. The company positions itself as a large prime contractor that uses advanced software, analytics, sensing, and hardware to detect and counter evolving threats and modernize government technology architectures.

📋 Description

• Configure and maintain Incident, Problem, Change, Request, and Knowledge Management modules • Develop and customize workflows, business rules, UI policies, and notifications • Create and maintain Service Catalog items, record producers, and order guides • Configure SLAs, assignment rules, routing, and escalation logic • Build and manage user groups and role-based access • Integrate ITSM applications with internal systems and third-party tools • Design Service Catalog items and fulfillment workflows • Configure catalog variables, variable sets, UI policies, and approval processes • Develop catalog client scripts and maintain catalog categories and user criteria • Enhance self-service capabilities and connect catalog items to backend systems • Automate workflows using Flow Designer and business rules • Build approval flows for Change and Request Management • Configure auto-assignment, workload distribution, reminders, and auto-closure rules • Create scheduled jobs and system integrations • Configure and maintain Knowledge Management structures, workflows, and approval processes • Support Knowledge-Centered Service (KCS) practices • Create templates, articles, analytics configurations, and feedback mechanisms • Develop reports, dashboards, and ITSM performance metrics • Build executive-level dashboards and support compliance reporting • Analyze trends and provide recommendations for continuous improvement • Troubleshoot and resolve ITSM application issues • Provide production support and participate in upgrades, patches, and testing • Document configurations, designs, and procedures • Train end users and support teams on new functionality • Partner with process owners to implement ITIL best practices • Gather and refine requirements with business stakeholders • Collaborate with infrastructure and development teams on integrations • Participate in CAB meetings and Agile ceremonies • Provide knowledge transfer to operational teams

🎯 Requirements

• ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist – ITSM or equivalent hands-on experience • Strong understanding of ServiceNow fundamentals and ITSM applications • Familiarity with ITIL processes • Experience with Service Catalog development and Flow Designer • Basic JavaScript for business rules and client scripts • Knowledge of SLA management, notifications, UI/data policies, and ACLs • Understanding of REST/SOAP integrations • Experience with reporting and dashboards • 1–3 years of ServiceNow platform experience • Hands-on configuration of ITSM modules • Experience developing Service Catalog workflows and automation • Understanding of IT service delivery and support models • Exposure to scripting within ServiceNow • Bachelor’s degree or equivalent experience • Active Secret Clearance • Strong problem-solving and analytical abilities • Clear communication with both technical and non-technical audiences • Customer-service mindset and attention to user experience • Ability to translate requirements into scalable solutions • Collaborative team player with a process-improvement mindset

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Competitive compensation • Learning and development opportunities