Tier 2 Helpdesk Analyst

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $63.3k - $129.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🎖️ Defense

🏛️ Government

🔒 Cybersecurity

🔥 Funding within the last year

💰 $500M Post-IPO Debt on 2026-02

Defense • Government • Cybersecurity

CACI International Inc is a U. S. -based government contractor that provides technologies and professional services to national security, defense, and federal civilian customers. CACI delivers solutions across cyber and digital operations, enterprise IT modernization, electronic warfare, counter-unmanned systems (C-UxS), space and optical communications, agile DevSecOps software development, and mission engineering and logistics support. The company positions itself as a large prime contractor that uses advanced software, analytics, sensing, and hardware to detect and counter evolving threats and modernize government technology architectures.

📋 Description

• Provide advanced customer support in a production environment for Momentum Financials • Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools • Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders • Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues • Collaborate with government employees, developers, testers, and Momentum SMEs to ensure requirements are clearly understood and implemented correctly • Support system configuration, testing, validation activities, and execution support • Support Momentum enhancements and defect tracking and fixes • Perform impact analyses for proposed system changes, releases, and patches • Utilize SQL queries for data extracts • Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical teams to identify root causes and recommend solutions • Ensure deliverables comply with project standards, governance processes, and documentation requirements • Provide status updates, risks, and recommendations to leadership and stakeholders • Contribute to continuous process improvement and identify opportunities to optimize Momentum functionality and reporting • Maintain Knowledge Articles for Tier 1 • Utilize Artificial Intelligence to streamline processes, improve communication, and reduce costs

🎯 Requirements

• US citizen with the ability to pass a Tier 2 MBI background investigation upon hire • 5 years’ experience working with the Momentum Financials front-end and preferably database • Minimum of 5 years supporting Momentum Financials implementations or operations • Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting • Strong analytical, problem-solving, written, and oral communication skills • Ability to work both independently and with a team to solve problems • Ability to efficiently and effectively handle multiple and shifting priorities while meeting deadlines • Flexibility to put in hours needed to meet tight deadlines • Experience working in a government environment • Experience with Agile, SAFe, or hybrid delivery methodologies • Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Competitive compensation • Learning and development opportunities

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