Lead Encompass Administrator

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Cake Mortgage

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Cake Mortgage is a financial services company that specializes in various mortgage products including Non-QM loans, VA loans, FHA loans, and conventional loans. Their mission is to empower customers by providing valuable support throughout the home ownership process, whether it involves purchasing a new home, refinancing, or tapping into home equity. The company's tagline, 'Life’s Better With Cake,' reflects their commitment to making the lending experience enjoyable and straightforward for their clients.

📋 Description

• Run day-to-day Encompass administration, including users, personas, permissions, business rules, forms, templates, investor and program updates, and support requests • Design and build business rules and workflow automation to reduce manual work, shorten cycle times, and improve data quality • Administer TPO Connect and third-party integrations, including configuration, testing, and vendor coordination • Set and enforce platform standards for naming, documentation, change control, and production testing • Own the enhancement roadmap with Operations, Underwriting, Closing, Compliance, and Sales • Prioritize requests, assess impact, and deliver enhancements • Partner with engineering on the custom TPO platform through data mapping, workflow parity, testing, and cutover • Serve as the escalation point for production issues • Run root cause analysis and vendor escalations through resolution • Keep configurations, access, and changes audit ready • Support compliance reviews and exams • Train users on material changes and document configurations • Set standards, review complex configuration work, and mentor administrators and power users

🎯 Requirements

• Bachelor's degree in a related field preferred, or equivalent experience • 6+ years administering Encompass in a mortgage lending environment • Deep hands-on experience with personas, permissions, custom fields, input forms, templates, business rules, and workflow automation • Experience administering TPO Connect or supporting a TPO channel • Experience running system changes end to end: requirements, design, testing, deployment, documentation, and support • Working knowledge of mortgage operations from Processing through Closing • Non-QM or wholesale lending experience strongly preferred • Encompass Administrator certification or other ICE Mortgage Technology certification strongly preferred • Strong systems thinking and ability to assess impacts across workflows, reports, and downstream teams • Experience running production incidents from triage through root cause, vendor escalation, and lasting resolution • Excellent communication skills with operators, executives, and engineers • Strong documentation habits

🏖️ Benefits

• Competitive compensation • Performance-based bonuses • Collaborative and entrepreneurial culture • Opportunities for career advancement and innovation