Billings and Revenue Manager – FPA

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Calabrio, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Calabrio, Inc. is a provider of workforce engagement management (WEM) solutions, offering a fully integrated cloud-based suite known as Calabrio ONE. The company focuses on optimizing contact centers by combining tools for workforce management, quality management, call recording, analytics, and AI-driven insights to boost performance and customer engagement. Calabrio ONE is designed to empower agents through automated scheduling and forecasting while enhancing customer experiences with personalized coaching and performance insights. The platform is used across a variety of industries, helping to build brand trust and improve business intelligence with its AI-fueled analytics solutions.

📋 Description

• Lead the analysis, review, and reporting of Annual Recurring Revenue (ARR), including the reconciliation of ARR to recurring revenue to ensure consistency and accuracy across reporting. • Partner closely with the accounting team to evaluate actual billings against budget and plan and to explain key variances. • Review and validate the billings detail supporting ARR to confirm it is accurate, complete, and appropriate for use as a basis for forecasting. • Support the overall topline forecasting process across revenue and billings. • Prepare and present monthly ARR, billings, and recurring revenue results and KPIs to senior business leaders. • Analyze Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), partnering with the business to understand the drivers of recurring revenue movement. • Serve as a primary FP&A contact for ARR and billings matters, collaborating across Finance, Accounting, and the broader business to align reporting and forecasting assumptions. • Evaluate and implement process improvements across ARR and billings reporting, and complete various ad hoc analyses as required.

🎯 Requirements

• Bachelor’s degree with a concentration in Finance or Accounting or the equivalent years of work experience • Minimum of 6 years of experience in finance or accounting • Must have held a similar role focused on billings and recurring revenue, with hands-on expertise in ARR and SaaS/subscription financial metrics • Advanced skills in Excel • Effective at interacting with a range of audiences including Senior Leaders • Exceptional interpersonal, oral and written communications abilities • Strong collaboration skills with the ability to influence and work effectively in a matrix environment to solicit support and resolve conflicts • Strong analytical skills with the ability to collect and interpret and analyze data which will be reported to multiple internal sources • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

🏖️ Benefits

• Global team recognized for their passion and innovation • Innovative product culture and project exposure • Training and development from industry-leading experts • Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more • We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications.