Customer Success Manager

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Calendly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $3.5G Series B on 2021-01

SaaS • Productivity • Enterprise

Calendly is a leading scheduling platform, trusted by over 100,000 organizations worldwide, including 86% of Fortune 500 companies. It simplifies the process of scheduling meetings through integrations with Google Calendar, Microsoft Outlook, and other calendar systems. Calendly offers tools for automated meeting reminders, follow-ups, and customizable scheduling options, making it suitable for individual users and enterprise organizations alike. With features like video conferencing tool integration, custom event types, and comprehensive admin management, it supports a seamless scheduling experience and boosts productivity across teams. Calendly’s platform integrates with over 70 other tools to enhance workflow efficiencies, offering solutions for individuals, teams, and enterprise-level clients.

📋 Description

• Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement • Drive renewals using usage data and automation to assess risk and likelihood to renew across a large book of business • Navigate complex customer environments to uncover expansion opportunities across multiple business units and stakeholders • Deliver a consistent, scalable customer experience by leveraging playbooks, automation, and data signals to identify risk and expansion opportunities • Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction • Report to the Senior Manager, Customer Success

🎯 Requirements

• 2–3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment • Proven track record of owning and driving renewals across a high-volume book of business • Experience supporting customers with multi-team or multi-product usage • Skilled in analyzing customer data to drive strategic outcomes and uncover trends • Proficiency with Salesforce, Gainsight, DocuSign, and other customer success systems • Ability to keep internal systems up-to-date and accurate across a high-volume book of business • Ability to work independently on most customer scenarios and collaborate effectively with cross-functional teams • Excellent communication skills and strong business acumen • Authorized to work lawfully in the United States of America • Calendly does not engage in immigration sponsorship at this time

🏖️ Benefits

• Equity awards for all full-time employees working 30+ hours/week • Competitive benefits • Sales Incentive program eligibility for eligible Sales employees • Occasional travel for company events, team collaboration, or offsites