Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions • Guide customers through onboarding, training, and configuration activities • Drive long-term product adoption and engagement • Support implementation activities, integrations, and data exchange requirements • Build strong customer relationships and ensure customers realize ongoing value from products • Gather customer needs, enhancement requests, and product feedback • Partner with Product Management to shape future improvements • Collaborate with Sales, Product Management, Engineering, and Support to create a seamless customer experience

🎯 Requirements

• 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role • Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity • Comfortable delivering product demonstrations, onboarding sessions, and customer training for business and technical audiences • Ability to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams • Strong communication, relationship-building, and project management skills • Ability to manage multiple customers and priorities • Ability to perform essential duties satisfactorily with or without reasonable accommodations

🏖️ Benefits

• Medical, dental and vision insurance • Life insurance • Employee assistance programs • 401(k) with company match • Immediate vesting upon enrollment • Online training courses • Virtual and classroom development experiences • Tuition reimbursement program • Paid time off • Family leave