Content Marketing Manager

🔥 38 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CallMiner

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🛡️ Insurance

🏨 Hospitality

💰 $20M Venture Round on 2022-06

Healthcare • Insurance • Hospitality

CallMiner is a global leader in AI-powered conversation intelligence, offering a comprehensive platform for analyzing omnichannel customer interactions at scale. Their solutions are designed to enhance customer experience by leveraging AI-driven insights for sentiment analysis, compliance, fraud detection, and sales effectiveness, among others. CallMiner's technologies are trusted by leading organizations in various industries such as retail, financial services, healthcare, insurance, travel, and hospitality. With their Eureka Platform, they enable companies to deepen their understanding of customer interactions, connecting insights to actionable business improvements and transformational changes.

📋 Description

• Plan, create, optimize and repurpose content supporting global demand generation campaigns, thought leadership, events, webinars, social media and the wider buyer journey • Collaborate with Marketing teams and internal subject matter experts to translate business priorities, customer insights and campaign themes into compelling content • Create content that drives audience engagement, lead generation and pipeline • Coordinate external content partners, including a freelance writer and social media agency • Set clear briefs and priorities for external content partners • Ensure consistent quality, messaging and brand alignment • Use AI responsibly for research, ideation, optimization and repurposing • Apply independent judgment, original thinking and editorial oversight • Maintain a consistent and distinctive brand voice • Apply SEO, AEO and GEO principles to improve content visibility and performance • Manage multiple projects, stakeholders and deadlines • Use performance data to identify insights and improve future content • Report to the Senior Director of Global Demand Generation & Marketing • Work closely with the Demand Generation team, Events and Webinars team, external social media agency, subject matter experts and other Marketing teams

🎯 Requirements

• 4+ years of content marketing, copywriting or editorial experience, including significant experience within B2B technology or SaaS • Exceptional writing, editing and proofreading skills • Ability to turn complex technology, AI and customer experience topics into clear, credible and engaging content across multiple formats and channels • Bachelor’s degree in marketing, communications, journalism, English or a related discipline, or equivalent professional experience • Strong portfolio demonstrating long-form and short-form B2B technology writing across several channels and content formats • Experience writing about artificial intelligence, customer experience, contact center technology, enterprise software, analytics or related technology topics is a strong advantage • Experience working with external writers, freelancers, agencies or other content partners • Familiarity with marketing automation, project management, content management and collaboration platforms • Working understanding of demand generation, buyer journeys, account-based marketing and how content supports marketing and sales outcomes • Strong interviewing and research skills • Confidence working directly with senior leaders and subject matter experts • Collaborative and highly organized • Ability to take ownership from initial brief through final delivery • At least three relevant B2B writing samples demonstrating range and versatility • Final candidates may be asked to complete a brief writing or editing exercise

🏖️ Benefits

• Quality medical benefits • Dental benefits • Vision benefits • Life insurance • Disability insurance • Fitness reimbursement programs • Tuition reimbursement programs • 401(k) matching • Generous PTO including an annual volunteer day • Paid maternity leave • Paid parental leave • Inclusive and equitable workplace • Work-life balance support • Flexible coverage options for individual and family needs