Account Manager

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🕒 April 10

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CallRevu

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

📡 Telecommunications

💰 Private Equity Round - CallRevu on 2017-11

SaaS • B2B • Telecommunications

<CallRevu> is a B2B SaaS communications intelligence platform for automotive dealerships that provides phone systems, AI-driven call monitoring and analytics, training tools, and reputation management to help dealers convert leads, improve sales and service performance, and protect their brand. The platform surfaces real-time alerts, conversation insights, and training feedback to identify missed opportunities and streamline dealership operations.

📋 Description

• Manage, maintain, develop, and ensure effective usage and engagement for the dealerships in their assigned book of business • Conduct regular account reviews with assigned customers to provide training and ensure customer experience is exceptional • Respond to support calls and customer inquiries via inbound phone calls, emails, and other modes • Tracks and researches support trends to determine if there may be widespread issues that need addressing • Completes phone line audits on all assigned accounts to confirm accuracy and full usage • Schedules and conducts quarterly check-in touch points/audits with all customers • Serves as the subject matter expert (SME) on all existing and new products • Assists with onboarding and training of new employees as assigned by management • Partners with the sales team to continually assess customer engagement

🎯 Requirements

• High school diploma or GED equivalent • Bachelor’s degree in Business Administration, Communication, or related field of study a plus • At least 2 to 5 years of customer support and/or account management experience • Knowledge of how to assess, diagnose, troubleshoot, and resolve customer support issues • Working knowledge of SalesForce strongly preferred • Strong computer skills with the ability to navigate and learn multiple applications and programs • Intermediate to advanced knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Teams • Strong analytical and listening skills with the ability to collect information • Strong organizational skills with the ability to manage multiple projects • Strong attention to detail and the ability to multi-task and respond to changing needs • Excellent communication skills, both verbal and written.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development