Customer Service Supervisor

Job not on LinkedIn

🔥 7 minutes ago

🌾 North Dakota, Oregon, +3 more states – Remote

🌾 North Dakota – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $60k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cambia Health Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Cambia Health Solutions is a nonprofit, mission-driven healthcare company based in Portland, Oregon, that operates consumer-focused health care and health insurance businesses and invests in health innovation. It serves as the parent organization for the Regence family of health plans and runs initiatives and subsidiaries focused on improving care delivery, providing insurance products, and developing digital health tools and services.

📋 Description

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate through coaching, one-on-one conversations, and team meetings • Monitor individual and team performance against production, customer satisfaction, quality, call accuracy, and cross-serve goals • Coach and develop employees, oversee training, assess development needs, complete performance reviews, and manage hiring, counseling, and retention • Serve as a resource for staff and partners, escalate issues, collaborate across departments, and handle escalated member or provider calls through closure • Help develop productivity and quality standards • Participate in compliance audits, report findings, and ensure participation in MTM, URAC, and other compliance requirements • Identify and implement continuous improvement opportunities • Lead special, divisional, and process-improvement projects involving data tracking, analysis, and presentations • Participate on project teams by recommending solutions and translating business requirements, schedules, and communications • Provide leadership and direction, engage the team toward common goals, and create a positive employee experience

🎯 Requirements

• Bachelor’s degree • Three years of experience in a production environment, preferably in the health care industry • Demonstrated leadership or supervisory experience • Equivalent combination of education and experience may be considered • Experience working in a high-volume call center • Knowledge of the insurance industry and related regulations and mandates • Demonstrated analytical skills, including identifying problems and trends, developing solutions, and implementing action plans • Ability to develop productivity, quality, service, and cross-serve standards • Ability to lead employees working across multiple locations or remotely • Ability to organize, plan, and prioritize assignments across multiple projects • Experience managing well-defined projects with minimal guidance • Experience with AI tools and technologies highly desired • Ability to set team priorities and oversee work outputs and timelines • Ability to develop, train, coach, and lead a team • Strong verbal and written communication skills • Customer and member service skills • Ability to collaborate with internal and external groups • Wired internet connection required for work-from-home option; satellite or cellular connections are not accepted • Minimum internet speed of 5Mb upload and 10Mb download for work-from-home option • Access to a personal mobile device for MFA setup • Successful background check required

🏖️ Benefits

• Competitive salary • Generous paid time off • 10 company-paid holidays • Medical, dental and vision coverage for employees and eligible family members, including mental health benefits • Annual employer contribution to a health savings account • Market-leading 401(k) with significant company match • Potential discretionary retirement contribution based on company performance, with no vesting period • Bonus opportunities • Up to 12 weeks of paid parental time off after 12 months of continuous service • Award-winning wellness programs that reward participation • Employee Assistance Fund • Commute and parking benefits • Work-from-home options for most roles • Employee resource groups • Cambia-supported community outreach programs • Personal mobile device access for MFA setup

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