Customer Support Specialist – Dog Training

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $15 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Intellipet

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

👥 B2C

🏥 Healthcare

B2C • Healthcare

Intellipet is a pet-industry-focused company that builds and operates tech-driven brands serving pet owners and professionals. It offers consumer-facing services including the largest emotional support and service dog company (founded 2015) working with 120+ mental healthcare professionals across all 50 states and an in-house legal team for compliance, and a nationwide dog training service (founded 2021) with a network of 1,000+ trainers and extensive online training content. Intellipet also specializes in customer acquisition and user monetization, call center operations, and white‑glove customer support to run and scale pet-focused businesses.

📋 Description

• Assist clients with program and service questions • Support trainers and clients across multiple communication channels • Resolve issues accurately and professionally • Maintain clear case notes and follow-up records • Coordinate information between clients, trainers, and internal teams • Learn and reinforce Dog Academy program standards • Assist clients and trainers across phone, chat, and video • Provide high-quality client service and dog-training program support

🎯 Requirements

• Customer support, client services, or call center experience • Professional written and verbal communication skills • Comfort supporting customers across phone, chat, and video • Ability to navigate multiple systems while maintaining accurate records • Strong judgment, organization, and time management • Reliable high-speed internet and a professional remote workspace • Applicants complete a short online assessment through TestGorilla before interview consideration • Ability to work 40 hours weekly within 8 AM–9 PM CST

🏖️ Benefits

• Fully remote work environment • Work that directly supports dogs, owners, and trainers • Collaborative team and structured training • Health, dental, vision, life, and disability insurance • 401(k) match • Paid time off

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