
5001 - 10000 employees
đĽ Healthcare
âď¸ Healthcare Insurance
đ¤ Non-profit
Healthcare ⢠Healthcare Insurance ⢠Non-profit
Cambia Health Solutions is a nonprofit, mission-driven healthcare company based in Portland, Oregon, that operates consumer-focused health care and health insurance businesses and invests in health innovation. It serves as the parent organization for the Regence family of health plans and runs initiatives and subsidiaries focused on improving care delivery, providing insurance products, and developing digital health tools and services.
đĽ 0 minutes ago
đ˛ Oregon, Washington â Remote
đľ $25 - $33 / hour
â° Full Time
đĄ Mid-level
đ Senior
đ¤ Sales
đť Ghost score 0%
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5001 - 10000 employees
đĽ Healthcare
âď¸ Healthcare Insurance
đ¤ Non-profit
Healthcare ⢠Healthcare Insurance ⢠Non-profit
Cambia Health Solutions is a nonprofit, mission-driven healthcare company based in Portland, Oregon, that operates consumer-focused health care and health insurance businesses and invests in health innovation. It serves as the parent organization for the Regence family of health plans and runs initiatives and subsidiaries focused on improving care delivery, providing insurance products, and developing digital health tools and services.
⢠Assist with internal aspects of sales and renewal processes that do not involve independent direct solicitation or quote, new sale, or renewal decisions ⢠Provide internal and external communication support to Sales staff ⢠Assess inquiries to understand customer needs ⢠Identify issues and determine corrective steps ⢠Document customer inquiries and actions in a tracking system ⢠Review documentation and correspondence for completeness ⢠Acquire missing information according to established policies and procedures ⢠Enter customer information ⢠Explain benefits, eligibility rules, and grievance/appeal procedures ⢠Manage emails, work production queues, calls, and correspondence ⢠Prioritize follow-through ⢠Generate written correspondence and process document requests ⢠Maintain files and records of changing customer information ⢠Answer increasingly complex inquiries ⢠Conduct detailed research and problem solving for internal and external stakeholders
⢠Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience ⢠Demonstrated ability to use MS Office products and other corporate software ⢠Strong oral, written and interpersonal skills ⢠Courteous telephone etiquette ⢠Ability to interpret policies and procedures and communicate effectively ⢠Excellent customer service skills ⢠Ability to set priorities and strong attention to detail in a rapidly changing environment ⢠Ability to work effectively on teams ⢠Experience with AI tools and technologies highly desired ⢠Background check required ⢠Availability from 9/1/2026 - 3/31/27 ⢠Wired internet connection that is not satellite or cellular, with minimum upload speed of 5Mb and download speed of 10Mb ⢠Access to a personal mobile device for MFA
⢠Work from home options ⢠Competitive salary ⢠Generous benefits (though this specific role is non-benefited) ⢠Career growth opportunities ⢠Cambia-supported community outreach programs ⢠Employee resource groups ⢠Wired internet connection requirements for work-from-home option ⢠Personal mobile device access for Multi-Factor Authentication
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