Senior Client Service Center Agent

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🔥 33 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

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Cambium Learning Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

📚 Education

🤖 Artificial Intelligence

Education • Artificial Intelligence

Cambium Learning Group is a company focused on providing essential educational solutions through a family of companies. They create experiences designed to help educators and students succeed by leveraging technology, including artificial intelligence and machine learning. Cambium Learning Group's brands are among the most respected in the edtech sector, supporting meaningful work and innovation in education. Their commitment is reflected in their dedication to making every learning moment valuable and impactful.

📋 Description

• Serves as first point of customer contact (Tier 1) for general questions • Answers phones, voice, and electronic mail to respond to customer requests • Escalates unresolved issues to designated departments for further instruction or resolution • Identifies, documents, research, and resolves customer issues using the call tracking system • Follows-up on customer inquiries not immediately resolved • Creates and monitors reports as needed • Manages open calls to ensure prompt resolution • Recognizes, documents and alerts manager of trends in inquiries • Recommends process improvements • Creates and reviews documentation, reference material, Frequently Asked Questions, etc. • Assisted with New Hire Training and New Hire Nesting as needed

🎯 Requirements

• Must be an existing Cambium Assessment Employee • High school diploma required, Associate's degree preferred • 1+ years of Call Center experience preferred • Proven dedication to exceptional attendance • Flexibility in schedule • Assessment Helpdesk experience and process knowledge preferred • Previous call center experience preferred • Excellent oral and written communication • Demonstrates resourcefulness and is detail oriented • Demonstrates a willingness to learn

🏖️ Benefits

• An Equal Opportunity Employer • Dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences