Help Desk Technician, English/Bilingual Spanish

Job not on LinkedIn

🔥 2 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CampusWorks, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CampusWorks, Inc. is a company that partners with institutions of higher education to solve challenges and improve student outcomes through strategic planning and technological solutions. They specialize in managed services, IT optimization, strategic planning, enterprise solutions, technology management, and staffing augmentation. CampusWorks offers tailored solutions to streamline operations, enhance efficiency, and align technology with institutional missions. Their services include AI enablement, enterprise system evaluations, staff augmentation, and shared services, among others. By focusing on meaningful relationships with campuses, they help institutions reach their full potential and foster a thriving educational environment.

📋 Description

• Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk • Provide Tier 1 support for issues in a timely and professional manner • Troubleshoot and resolve Tier 1 issues, including password resets and account management • Follow the ITIL priority matrix to evaluate and prioritize service requests • Escalate complex issues when necessary • Create accurate and detailed tickets for every customer encounter • Collaborate with IT staff to resolve and manage unresolved tickets in the IT ticket tracking system • Use and adhere to knowledge base articles to resolve issues • Identify and report knowledge-base gaps and contribute to knowledge content with Director approval • Provide troubleshooting assistance for user-owned technology when possible • Generate and review activity reports • Diagnose and resolve technical issues through phone, email, chat, or in-person support • Coordinate with relevant departments • Perform other assigned duties

🎯 Requirements

• Ability to effectively communicate technical concepts with a variety of customer user types • Ability to quickly diagnose and resolve technical issues • Ability to understand and follow oral and written instructions and protocols • Ability to adhere to set schedules, meet deadlines, and cover shift patterns • Ability to work with minimal supervision • Ability to work remotely in a dedicated, private, secure space with reliable internet access • Working knowledge of help desk software, databases, and remote control • Strong interpersonal and customer service skills • Strong problem-solving and critical-thinking skills • Strong teamwork skills • Flexibility to work a variety of shifts with minimal notice • Willingness to learn new technologies and systems • Willingness to learn and work in a team environment • High school diploma or equivalent • Minimum of one-year related experience supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology • Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc. (preferred) • Associate’s degree or bachelor’s degree in computer science or a related field (preferred) • 2-5 years of related desktop experience (preferred) • English required for English role • Spanish required for bilingual-Spanish role

🏖️ Benefits

• Competitive pay • Robust benefits for full-time employees • Professional development opportunities • Opportunity to work onsite and remotely with clients across the United States and Canada • Virtual and onsite workplace • Work from home offices and at client sites • Full-time and part-time 1099 consulting career opportunities • Flexible work arrangements • Work-life balance • Charitable fundraising initiatives

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume