Customer Success Manager

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canals

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Enterprise • Distribution

Canals is an AI-driven tool designed to enhance efficiency in distribution and order processing for sales, accounting, and procurement teams. It automates tasks like sales order entry and invoice processing, transforming customer emails into actionable quotes and orders without the need for templates. Canals is built specifically for various distribution verticals including electrical, plumbing, HVAC, and industrial sectors, helping teams save time and increase accuracy in their workflows. As users engage with the platform, the AI continues to improve its performance and adapt to specific business needs, ensuring better service for customers and vendors alike.

📋 Description

• Own a portfolio of customer relationships, driving adoption, retention, and renewals • Lead onboarding and customer training sessions to ensure quick, confident rollout across teams • Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks • Partner with Product and Engineering to surface customer insights and resolve issues efficiently • Facilitate regular business reviews to demonstrate ROI and align on future goals • Contribute to the creation and evolution of scalable systems, playbooks, and processes as the company grows • Champion a customer-first mindset across Canals • Help wholesale distributors operate more efficiently through Canals' automation and AI software

🎯 Requirements

• Typically, 5-8 years in Customer Success for a B2B SaaS product • Experience working in an early-stage startup and building playbooks, processes, or systems from scratch • Demonstrated success driving product adoption, utilization and training end users • Proven experience owning renewals and driving retention across a book of business • Comfortable navigating ambiguity and taking initiative to create clarity and structure • Strong communication and relationship-building skills across all levels of an organization • Comfortable explaining technical concepts to non-technical audiences • Organized, analytical, and proactive — you spot risks early and act quickly • Experience supporting B2B or enterprise customers preferred • Experience supporting the launch or rollout of new products or features, helping define success metrics and feedback loops • Experience working with non-technical customers in industrial, logistics, or supply-chain environments • Passion for AI, automation, or operational efficiency in complex business systems • Legally authorized to work in the United States or Canada

🏖️ Benefits

• Profitable, rapidly growing company • Investment in hiring and employee development • Remote-first and flexible work environment • Distributed team across North and South America • Opportunity for meaningful impact on company trajectory • Opportunity to work alongside ambitious, thoughtful teammates • Ownership, transparency, and continuous improvement culture