Customer Success Manager, Enterprise

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for Enterprise customers. • Lead customer engagements across onboarding, implementation, and adoption. • Lead the technical onboarding process and formulate onboarding plans with customers and internal teams. • Act as the customer's voice within Chainguard and advocate for customer needs. • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly. • Develop hands-on technical knowledge of Chainguard and stay current on industry trends, features, and best practices. • Educate customers on product features, best practices, and security principles with the Edu team. • Build relationships with customer stakeholders from technicians to CISOs. • Work with sales teams to renew and expand customers while minimizing churn risks. • Collaborate with Solutions Architects, Technical Support, Product Management, Engineering, and Sales.

🎯 Requirements

• 3+ years experience in SMB and mid-market customer-facing roles collaborating with technical and business teams. • Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support. • Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle. • Ability to take full ownership of a customer portfolio and work autonomously. • Ability to make key decisions, manage escalations and conflicts, and advocate across internal teams. • Entrepreneurial mindset and ability to build new processes or practices. • Commitment to continuous personal and professional development. • Strong emotional intelligence and priority management skills. • Strongly preferred: previous early-stage startup experience. • Strongly preferred: passion for technology and cybersecurity. • Strongly preferred: hands-on technical experience with cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle.

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Receive stock options upon hire and promotion. • Participate in secondary offerings and have 10 years to exercise stock options. • 100% covered health, vision and dental insurance premiums for you and your dependents. • Unlimited flexible time off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year. • Bonus compensation.