Senior Director, Client Success

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Serve as the primary strategic relationship owner and trusted advisor for assigned clients • Develop and execute strategic account plans focused on client health, executive alignment, retention, utilization, growth, and long-term partnership objectives • Build trusted relationships with senior and executive client stakeholders • Understand client business objectives, benefit strategy, population health priorities, member engagement needs, and success measures • Own the client health narrative and identify relationship, performance, financial, contractual, utilization, and renewal risks • Lead renewal and revenue-retention strategy with Sales, Finance, Legal, Account Management, and other internal stakeholders • Identify and advance expansion opportunities through additional MDLIVE solutions, increased adoption, and improved utilization • Translate operational, clinical, financial, utilization, and engagement data into executive-level insights and recommendations • Lead Quarterly Business Reviews, Annual Strategic Reviews, executive meetings, and multi-year partnership planning • Lead strategic and executive escalations, coordinating internal alignment, resolution strategy, and client communication • Serve as the voice of the client internally and coordinate cross-functional client strategy and commitments • Partner with Account Management on strategic priorities, tactical execution, day-to-day operations, and issue follow-through • Maintain visibility into client health, retention risk, growth opportunities, executive relationships, and key commitments in client management systems • Monitor healthcare, virtual care, benefit, and competitive trends relevant to assigned clients • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required • 10+ years of experience in healthcare client management, strategic account management, client success, consulting, health plan management, healthcare benefits, digital health, virtual care, or a related field preferred • Deep understanding of health plans, employer-sponsored benefits, TPAs, brokers/consultants, and the healthcare benefits ecosystem • Strong knowledge of virtual care, digital health, healthcare delivery, population health, and client value realization • Experience managing complex enterprise relationships with health plans, large employers, TPAs, brokers/consultants, or healthcare organizations • Experience supporting executive relationships, enterprise renewals, revenue retention, account growth, and strategic planning • Experience leading executive business reviews and coordinating across clinical, operational, financial, technology, legal, and executive stakeholder groups • Virtual care, digital health, healthcare delivery, or healthcare benefits experience strongly preferred • Strong executive presence and credibility with senior and C-suite client stakeholders • Commercial acumen across retention, renewals, account growth, pricing, contracting, and revenue risk • Ability to interpret performance data and translate it into business insights and recommendations • Excellent communication, presentation, negotiation, relationship-management, and problem-solving skills • Ability to influence outcomes and lead cross-functional teams without direct authority • Exceptional organization and project-management skills • Experience with Salesforce or similar CRM/client-management technology • Experience using AI tools to support daily workflows and improve efficiency • Internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Remote/home working permitted occasionally or permanently, subject to cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Up to 20% travel requirement • Equal employment opportunity and reasonable accommodation support • Tobacco-free policy and smoking cessation program eligibility where applicable