Senior Director, Client Success

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Missouri, +3 more states – Remote

🐊 Florida – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Serve as the primary strategic relationship owner and trusted advisor for assigned clients • Develop and execute strategic account plans focused on client health, executive alignment, retention, utilization, growth, and long-term partnership objectives • Build trusted relationships with senior and executive client stakeholders and identify decision-makers, influencers, and opportunities • Understand client business objectives, benefit strategy, population health priorities, member engagement needs, and success measures • Own the client health narrative and identify relationship, performance, financial, contractual, utilization, and renewal risks • Lead renewal and revenue-retention strategy with Sales, Finance, Legal, Account Management, and other stakeholders • Identify expansion opportunities through additional MDLIVE solutions, increased adoption, and improved utilization • Translate operational, clinical, financial, utilization, and engagement data into executive-level insights and recommendations • Lead Quarterly Business Reviews, Annual Strategic Reviews, executive meetings, and multi-year partnership planning • Lead strategic and executive escalations, coordinating internal alignment, resolution strategy, and client communication • Serve as the voice of the client internally and cross-functional quarterback for client strategy and commitments • Partner with Account Management to align strategic priorities with tactical execution and issue follow-through • Maintain visibility into client health, retention risk, growth opportunities, executive relationships, and commitments in client-management systems • Monitor healthcare, virtual care, benefit, and competitive trends relevant to assigned clients • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required • 10+ years of experience in healthcare client management, strategic account management, client success, consulting, health plan management, healthcare benefits, digital health, virtual care, or a related field preferred • Experience managing complex enterprise relationships with health plans, large employers, TPAs, brokers/consultants, or healthcare organizations • Experience supporting executive relationships, enterprise renewals, revenue retention, account growth, and strategic planning • Experience leading executive business reviews and coordinating across clinical, operational, financial, technology, legal, and executive stakeholder groups • Virtual care, digital health, healthcare delivery, or healthcare benefits experience strongly preferred • Deep understanding of health plans, employer-sponsored benefits, TPAs, brokers/consultants, and the healthcare benefits ecosystem • Strong knowledge of virtual care, digital health, healthcare delivery, population health, and client value realization • Demonstrated ability to manage complex enterprise relationships involving multiple stakeholders, priorities, and contractual requirements • Strong executive presence and ability to build credibility with senior and C-suite client stakeholders • Commercial acumen across retention, renewals, account growth, pricing, contracting, and revenue risk • Ability to interpret performance data and translate it into clear business insights and recommendations • Excellent communication, presentation, negotiation, relationship-management, and problem-solving skills • Ability to influence outcomes and lead cross-functional teams without direct authority • Exceptional organization and project-management skills with the ability to manage multiple strategic accounts and priorities • Positive, collaborative, team-first mindset with strong ownership and accountability • Experience with Salesforce or similar CRM/client-management technology • Experience using AI tools to support daily workflows and improve efficiency • Home internet through cable broadband or fiber optic service with minimum speeds of 10Mbps download/5Mbps upload

🏖️ Benefits

• Remote work arrangement • Up to 20% travel • Internet connection requirement for home working: cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload • Reasonable accommodation support for the online application process • Tobacco-free policy