Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Coursedog

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

💰 $90M Private Equity Round - Coursedog on 2023-03

Education • SaaS • B2B

Coursedog is an Intelligent Academic Operations Platform that unifies how higher education institutions manage scheduling, curriculum, catalogs, assessment, and related academic processes. The cloud-native SaaS system syncs with student information systems and other campus tools in real time to streamline curriculum management, academic scheduling, faculty workload, event scheduling, assessment cycles, and catalog publishing. Coursedog is used by colleges and universities to improve operational efficiency, support student success, enable digital modernization, and provide analytics and workflow automation across academic operations.

📋 Description

• Own customer health, success, and adoption through comprehensive success plans aligned with customer goals and milestones • Own change management and adoption outcomes for approximately 60 accounts and approximately $4M live ARR • Serve as a trusted advisor to customer super users and translate business processes and outcomes into measurable ROI • Analyze product usage data and create adoption insights • Collaborate with Account Management to uncover upsell and expansion opportunities • Partner with project managers, product managers, engineering, support, and marketing to resolve customer issues and meet objectives • Identify and implement partnership success metrics and product adoption strategies through discovery sessions • Provide tailored individual and group training on current and future product features • Build relationships, achieve customer goals, and turn customers into brand advocates • Maintain customer records, success plans, activity logs, and usage metrics in the CRM system • Translate customer needs and feedback into feature recommendations and product improvement suggestions • Use critical thinking and problem-solving to help customers navigate the platform and overcome adoption barriers

🎯 Requirements

• Experience working in or with higher-education institutions in a professional capacity • Strong familiarity with change management within higher-education institutions • Experience managing and building relationships across multiple stakeholders within complex organizational structures • Demonstrated ability to drive change management initiatives and motivate teams to overcome barriers to transformational change • Ability to uncover use cases, identify business needs, and map customer requirements to software solutions • Proactive communication skills in synchronous and asynchronous environments • Ability to follow through on commitments • Critical thinking and problem-solving skills • Ability to juggle multiple priorities and create accountability for success • Strong organizational abilities and execution discipline • Proven track record of taking full ownership of customer outcomes • Knowledge of academic operations or higher education (a strong plus but not required) • Experience with customer success platforms like Catalyst (a plus) • Collaborative mindset and commitment to putting customers first • Curiosity and adaptability in a scaling company • Ability to focus on scaling levers while utilizing agentic AI responsibly

🏖️ Benefits

• Healthcare, dental, and vision coverage • Spring Health mental health support • XP Health vision benefits • Carrot Fertility family planning support • One Medical primary care • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Safe Harbor 401(k) plan from day one • 4% employer match on total compensation, subject to federal limits • Unlimited Paid Time Off • Remote-first work flexibility • Equity grants aligned to role and tenure • Equity grants reviewed and adjusted with promotions • Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents • Additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay for birthing parents • Up to 12 weeks of fully paid parental leave for birthing parents