Client Success Specialist – Afternoon Shift

Job not on LinkedIn

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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TalkNY Therapy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

👥 B2C

Healthcare • B2C

TalkNY Therapy is a New York-based psychotherapy provider offering online (virtual) therapy and now in-person mental health services. Their network of 100+ professional therapists provides adult, teen, child, and couples therapy, plus group therapy and trauma-informed and evidence-based approaches (for example TF-CBT and EMDR). They accept all major insurances, offer immediate availability, and provide multilingual, LGBTQ-aligned, culturally competent care for conditions such as PTSD/childhood trauma, depression, anxiety, panic attacks, grief, intrusive thoughts, and gender/sexual identity concerns.

📋 Description

• Answer phone calls during the afternoon shift, evening and weekend hours • Respond to time sensitive emails and requests during evening and weekend hours • Provide exceptional customer service and support to clients and therapists via email or phone • Coordinate the scheduling of teletherapy appointments for clients and therapists using TalkNY’s scheduling software when necessary • Follow up with clients regarding intake appointments • Assist clients with therapist transfers and scheduling follow up appointments • Assist with additional scheduling and administrative tasks as needed • Work closely with clients, therapists, and administrative staff

🎯 Requirements

• Prior experience in scheduling, administrative support, or a similar role, preferably in a healthcare or mental health setting • Proficiency in using scheduling software and other office tools (e.g., Microsoft Office Suite, Google Workspace, EMR/EHR -AdvancedMD experience is a plus) • Strong organizational skills and attention to detail • Excellent verbal and written communication skills • Ability to handle sensitive and confidential information with discretion • Strong problem-solving skills and the ability to handle stressful situations calmly • Ability to work independently and as part of a team in a remote work environment • Ability to sit for extended periods, use a computer and other standard office equipment, and occasionally lift or move items up to 10–15 pounds • Some walking, bending, and standing may be required

🏖️ Benefits

• Work from home • Medical Stipend, as eligible • PTO