Customer Success Role

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +10 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

📦 Logistics

💼 Consulting

Hospitality • Logistics • Consulting

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Drive adoption of Hostaway’s vacation rental management platform among a diverse client base • Understand customer needs and guide customers through personalized onboarding and ongoing engagement • Develop customer relationships and strategies to increase retention and satisfaction • Serve as the primary contact for significant customer issues and coordinate timely resolutions with internal teams • Conduct regular client check-ins and provide appropriate support or solutions • Conduct webinars and create user guides and training materials • Collaborate with sales and product teams to share customer insights and inform business strategies and product improvements • Monitor and report on account health, usage, and client satisfaction metrics • Help North American customers thrive by effectively using Hostaway’s AI-powered vacation rental management software

🎯 Requirements

• At least 3–5 years of experience in customer success in the SaaS industry • Ability to prioritize and manage a large portfolio of accounts (100 mid-market accounts) while consistently delivering expected engagement activities • Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance • Verifiable expertise in risk identification, portfolio segmentation, and ownership of renewals • Demonstrated ability to build strong customer relationships and manage client expectations at scale • Excellent problem-solving skills • Native-level English speaker • Must be physically based in North America in either EST or CST timezones • Must not require visa sponsorship to work

🏖️ Benefits

• Competitive pay based on market rates in the country of the applicant • 100% remote work from anywhere within your country of residence • Valuable stock options • Professional growth, learning and development opportunities • Career advancement opportunities • Annual paid leave • Country-specific health insurance and pensions where customary • Dynamic, diverse, international team culture