Customer Support Specialist I

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🕒 June 19

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Cantata Health Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

Cantata Health Solutions is challenging the convention of complexity and transforming care for Behavioral Health and Human Services with Arize, an innovative EHR solution designed to simplify work and eliminate the frustrations of outdated systems. Developed by experts driven by empathy with deep industry experience, Arize puts you in control—with tools that can run right out of the box, or can be easily configured to adapt to providers’ work. With integrated features like built-in telehealth, full mobile functionality, and real-time team collaboration, Arize eases workloads and empowers providers to elevate care to improve lives.

📋 Description

• Respond to and provide friendly, patient, and professional customer service for all incoming calls, emails, and online requests for basic application support or technical assistance in a timely and courteous manner. • Gather essential information needed by the Support Services Specialist to accurately triage and troubleshoot customer inquiries. • Document, assign, and track service requests accurately using support tools and systems. • Develop a working knowledge and growing proficiency in the application, leveraging its features to accurately diagnose and resolve customer issues. • Always maintain a high level of customer service and professionalism. • Participate in team meetings and training sessions as required. • Other duties as assigned by supervisor. • Provide step-by-step guidance using provided documentation or scripts to help end-users resolve common issues. • Follow established procedures and scripts to troubleshoot application and/or technical issues for hardware, software, or network issues.

🎯 Requirements

• High school diploma or equivalent. • 3 years’ work experience in a customer service-oriented role. • Strong troubleshooting skills. • Has the demonstrated ability to follow and participate in technical discussions; technically savvy. • Strong interpersonal and team building skills. • Effective organization and time management skills. • Ability to work independently and within a team environment.

🏖️ Benefits

• medical, dental, and vision insurance • 401(k) with match • legal benefits • short-term and long-term disability coverage • life insurance • paid time off