Scaled Support Specialist

Job not on LinkedIn

🕒 June 18

🇺🇸 United States – Remote

💵 $115k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 35%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenRouter

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

OpenRouter is a platform providing a unified interface for interacting with various large language models (LLMs). It focuses on delivering better prices and uptime without the need for subscriptions. The platform supports multiple AI tasks and showcases models like Mistral Small 3 and DeepSeek R1 Distill Qwen 32B, which are designed for fast performance and high accuracy. OpenRouter also features gaming and coding tools that enhance usability across different sectors such as marketing, finance, and education.

📋 Description

• Diagnose and resolve complex technical issues across OpenRouter's API and multiple LLM providers • Reproduce bugs across SDKs, languages, frameworks, and authentication configurations using curl, Postman, and small test applications • Read and interpret logs, headers, and request traces to identify client-side, OpenRouter-side, upstream-provider, or user-configuration issues • Produce exact reproduction steps, clear hypotheses, and verified fixes or workarounds • Respond to developer inquiries through email, Discord, and GitHub • Translate technical root causes into clear, human-friendly explanations • Set expectations, provide proactive updates, and close support issues • Identify support-request patterns and advocate for documentation, API design, and error-message improvements • Stay current with the evolving LLM ecosystem • Develop expertise in routing logic, fallback behavior, rate limiting, streaming (SSE), and billing systems • Identify systemic issues and push for preventative fixes • Analyze support-volume trends to inform product roadmap priorities • Collaborate on improving the developer experience

🎯 Requirements

• 4+ years in a technical support, developer support, solutions engineering, or similar role, ideally supporting an API or developer tools product • Exceptional troubleshooting instincts • Strong API fluency • Proficiency in at least one scripting language (Python or TypeScript) • Excellent written communication • Comfort with ambiguity • Genuine passion for AI and LLMs • Familiarity with the OpenAI SDK / Chat Completions API format • Experience with AI/ML frameworks like LangChain, LlamaIndex, or Hugging Face • Experience with observability tools (logging, tracing, metrics) • Experience scaling support operations, such as implementing AI-assisted support bots, building internal support dashboards, or creating automated triage workflows • Contributions to open-source projects or developer communities • Background in or exposure to ML/AI concepts beyond just using APIs (benchmarking, evals, fine-tuning) • Must answer visa sponsorship questions for work in the United States

🏖️ Benefits

• Equity

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