Part Time – Member Services Representative

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $16 - $23 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Capital Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Capital Blue Cross is a health insurance company that offers a range of health plans for individuals, families, and employers. They serve customers in Central Pennsylvania and the Lehigh Valley, focusing on providing health coverage services such as Medicare plans, student health plans, and resources for managing medical care. Capital Blue Cross positions itself as a partner in health, emphasizing support for members' overall wellness and preventive health measures.

📋 Description

• Handle customer inquiries through phone, web, electronic, and face-to-face channels • Present and discuss products and services accurately and with integrity • Resolve concerns through first-call resolution to support customer retention and member experience • Establish and maintain positive customer relationships on behalf of Capital Blue Cross • Meet customer needs promptly without escalation when possible • Support sales representatives with onsite or community-based educational meetings when business needs permit • Meet quality, productivity, schedule-adherence, handle-time, and customer-relations goals • Complete ongoing training on products, services, and policy changes • Improve work quality by learning new skills and adapting processes • Recognize, document, and alert supervisors to customer-call trends • Conduct work consistently with organizational values

🎯 Requirements

• 1 year of customer service experience • Must have a High School Diploma or GED • Basic reading and arithmetic skills • Above average verbal and written communication skills • Competency in internet browsers, Microsoft Outlook, Word, Excel, and PowerPoint • Ability to provide effective customer service across multiple channels • Ability to actively listen and demonstrate empathy • Strong attention to detail • Ability to de-escalate upset callers with minimal supervisory intervention • Ability to collaborate and work as a team member • Ability to multitask and adapt quickly • Ability to meet quality, productivity, and behavior expectations • Flexibility to work varied shifts between 8:00 a.m. and 8:00 p.m. • Home internet approximately 15 Mbps download and 5 Mbps upload per person • Home internet latency under 150 ms • Satellite internet is typically not sufficient for real-time voice or video communication • Frequently able to sit, use hands and fingers, talk, hear, and see; occasionally lift or move up to 5 pounds

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement Plan • Paid Time Off • Holidays • Volunteer time off • Incentive Plan • Tuition Reimbursement • Ongoing training and continuing education • Flexible work environment • Community volunteer opportunities