Senior ServiceNow Business Analyst

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Capgemini Government Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

Capgemini Government Solutions is the public-sector arm of Capgemini that partners with government agencies to modernize and manage public services and infrastructure using technology. It delivers consulting, systems integration, cloud migration, data and AI solutions, and cybersecurity services tailored to the compliance, security, and citizen-service needs of federal, state, and local governments. The organization emphasizes secure, sustainable, and people-centered digital transformation through industry partnerships and global delivery capabilities.

📋 Description

• Analyze and critique as-is business processes and create to-be processes incorporating platform applications to improve efficiency • Review requests for new or modified computer programs for feasibility, cost, timing, compatibility, and capabilities • Analyze, plan, develop, test, and document computer programs • Provide business process and system analysis, design, improvement, implementation, and technical requirements translation • Develop management plans and conduct regular collaborator meetings to report project progress • Resolve and document user requirements for business processes • Review and analyze information, forecasts, methods, schedules, systems, processes, and procedures • Provide expertise in Configuration Management, Strategic Planning, Knowledge Management, Business Analysis, and Technical Analysis • Transition organizations to improved automated processes • Support activity and data modeling, upgraded business methods, standard process identification, and performance measurement • Facilitate groups, conduct interviews and training, and provide knowledge transfer • Coordinate customers and multiple project teams for enterprise-wide integration and standardized processes, including automation, RPA, and AI • Provide daily supervision and direction to other contractors • Participate in agile development projects, document user stories, and lead scrum meetings and other agile ceremonies

🎯 Requirements

• U.S. Citizenship is required • Ability to obtain a Government Security Clearance • Associate degree or equivalent experience • 6+ years of experience as a technical business or data analyst with ServiceNow or a similar platform • Excellent verbal and written communication skills, including presentation development • Excellent problem-solving and collaborative skills • Strong leadership and team-building skills • Working knowledge and experience with Agile development practices and ceremonies • ServiceNow experience and relevant certifications preferred • Certified Scrum Master preferred • ServiceNow Certified System Administrator certification preferred • Experience with CMDB, SACM, and/or Service Catalogue analysis preferred • Understanding of ITIL best practices preferred • ITIL Foundations training or certification preferred • Experience with JIRA or another related agile development application preferred

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) • Variable compensation, bonus, or commission may be available