Associate Business Advisor

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $24.3k - $68.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Provide customer care and support in an international contact center environment • Troubleshoot customer issues using technical knowledge • De-escalate customer frustration and resolve concerns • Build and maintain strong customer relationships • Manage multiple tasks and interactions while prioritizing requests • Make sound decisions and adapt to accelerating changes • Work independently and objectively • Use Excel and other Microsoft Office tools in customer-care activities

🎯 Requirements

• Strong communication and customer service skills • 1 to 3 years of international contact center experience • Minimum graduation requirement • Good technical knowledge and troubleshooting skills • Well versed with Excel and other Microsoft Office tools • Excellent written and oral communication, listening, and comprehension skills • Stellar customer service skills and ability to de-escalate customer frustration • Superior problem-solving skills and ability to work independently and objectively • Ability to build and maintain strong customer relationships • Ability to manage multiple tasks and interactions while prioritizing requests and concerns • Sound decision making • Ability to effectively adapt to accelerating changes • For remote work, a secure workspace and effective internet connectivity are necessary

🏖️ Benefits

• Vacation: 12-25 days, depending on grade • Company paid holidays • Personal Days • Sick Leave • Medical, dental, and vision coverage • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) • Life and disability insurance • Employee assistance programs • Other benefits as provided by local policy and eligibility • May be eligible for variable incentives, bonuses, or commissions, depending on the position and applicable laws