Product Support & Resolution Principal Ops Coordinator

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $56.8k - $64.8k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Execute E2E Billing support • Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls • Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types • Establish and foster relationships with EDS vendors - web hosts and inventory aggregators • Apply effective time management skills to manage daily workload • Investigate issues and apply sound judgment to detect and mitigate product defects, dealer dissatisfaction, and areas of improvement • Respond promptly and professionally to internal and external customers and discern when to appropriately escalate • Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners • Responsible for continuous improvement of job knowledge by exercising active listening and engagement • Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction • Closely partner with product teams and provide Subject Matter Expert understanding and updates to the team and written documentation • Participate in special projects and ad hoc requests as needed

🎯 Requirements

• High School Diploma, GED, or equivalent certification • At least 3 years of customer service or call center experience • At least 2 years of experience working in the financial industry • At least 1 year of experience using Google Sheets • At least 1 year of auto finance experience (preferred) • At least 1 year of experience system activations, inventory management, or billing (preferred) • At least 6 months of experience using JIRA or using Salesforce (preferred)

🏖️ Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.