Coordinator II – Performance Monitoring

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $18 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Conduct quality reviews of adverse events submitted by staff before submission to the client safety unit • Conduct case audits to ensure correct process steps have been followed for the patient journey • Monitor calls and provide effective written feedback • Maintain knowledge of the client’s program and product/service offerings • Interpret and transcribe inbound and outbound calls from patients and health care providers • Identify adverse events when monitoring calls • Ensure documentation follows client regulatory guidelines • Identify trends and training needs from call monitoring and escalate appropriately • Work effectively with dynamic, integrated task teams • Maintain a work pace appropriate to the workload • Apply acquired job skills and company policies to complete standard tasks • Resolve basic problems and consult supervisors or senior peers on complex or unusual problems

🎯 Requirements

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred • 2 years’ call center or transcriptionist experience preferred • Certified Medical Transcriptionist (CMT) qualification would be an asset • 2 years’ quality review experience preferred • Knowledge of medical terminology preferred • Exceptional listening skills required • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) • Multi-tasking, time management and prioritization skills considered an asset • Bilingual Spanish would be an asset • Mandatory attendance for new hire training from 8:00am–5:00pm CST • Flexibility to work any shift during Monday–Friday, 7:00am–8:00pm CST • Dedicated, quiet, private, distraction-free remote workspace • Secure high-speed broadband internet connection at the remote location; DSL, cable, or fiber only • Minimum download speed of 15 Mbps • Minimum upload speed of 5 Mbps • Maximum ping rate of 30 ms • Hardwired connection to the router • Surge protector with network line protection for Cardinal Health-issued equipment

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Computer, technology and equipment provided for remote work • Full-time remote work • Bonus eligible: No