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Coordinator, Individualized Care

🔥 42 minutes ago

🇺🇸 United States – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Where this job comes from

Posted on Cardinal Health's careers page, not through a job board

First seen by Remote Rocketship 42 minutes ago

Logo of Cardinal Health

Cardinal Health

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Handle inbound calls, determine customer needs, and provide one-call resolution • Manage inbound faxes, if applicable • Investigate and resolve patient and physician inquiries and concerns • Enter detailed information into proprietary software while conversing by telephone • Place outbound calls for patient follow-ups, confirmations, and missing information • Interact with patient referral sources to process new applicants • Follow up with internal team members regarding next steps • Communicate with physician offices and pharmacies • Identify, document, and submit adverse events • Complete routine assignments using company policies and procedures • Work with supervisors or senior peers on complex and unusual problems

🎯 Requirements

• Basic computer knowledge, Microsoft systems, telephony • Strong communication/customer service skills • Ability to be an independent worker and self-directed • Ability to sit for long periods of time in a cubicle setting • Demonstrate superior customer support talents • Ability to prioritize multiple, concurrent assignments and work with a sense of urgency • Ability to work any schedule between 7am-5pm M-F • Dedicated, quiet, private, distraction-free remote work environment • High-speed broadband internet connection; dial-up, satellite, WIFI, and cellular connections are not acceptable • Download speed of 15Mbps • Upload speed of 5Mbps • Ping rate maximum of 30ms • Hardwired connection to the router • Surge protector with network line protection for company-issued equipment

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Computer, technology and equipment needed to perform the job remotely

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