Representative II, Reorder Status, Demand Generation

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Performance Marketing

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Logo of Cardinal Health

Cardinal Health

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Respond to customer inquiries regarding order status, discrepancies, pricing/product inquiries, complaints, and returns • Process customer purchase orders • Maintain operations by following policies and procedures • Protect customer information and maintain confidentiality • Accomplish related results as part of the team • Adhere to departmental service levels and KPIs • Adapt to new assignments and a fast-paced, changing environment • Identify opportunities for continued process improvement • Assist with onboarding new hires • Provide phone support to internal and external customers nationally across all time zones • Handle approximately 50 to 60 calls per day

🎯 Requirements

• 1-3 years of experience, preferred • High School Diploma, GED or equivalent work experience, preferred • Work experience in a fast-paced high-volume call center, preferred • Work experience in healthcare, preferred • Prior order & or re-order entry preferred • Ability to work the listed remote hours: Monday-Friday, 8:30 AM-5:00 PM PST or 9:30 AM-6:00 PM PST

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs

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