Senior Representative, Customer Order Management – Bilingual Spanish

🔥 6 minutes ago

🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $18 - $24 / hour

⏰ Full Time

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Provide outstanding customer service and support improvements in operational execution to achieve and exceed service levels • Manage customer account activity, including order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions or issues • Provide outsourced invoicing, reimbursement, and related services while acting as a liaison for problem-solving, research, and dispute resolution • Collect and review customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams • Identify customer trends and challenges/opportunities and develop alternatives to support business and operational efficiency • Support process improvement initiatives involving inventory levels, suppliers, operational performance, cost control, profitability, and customer service • Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders • Communicate with customers about needs, questions, concerns, and equipment troubleshooting • Manage cases involving reporting, backorders, complaints, and pricing; process product complaint and incident reports • Analyze account histories and coordinate internal resources to resolve customer needs • Investigate and report anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints • Redirect customers to applicable in-house resources and support post-sales issue resolution

🎯 Requirements

• 3–6 years of experience preferred • High School Diploma, GED, or technical certification in a related field, or equivalent experience preferred • Bilingual Spanish capability • In-depth knowledge in a technical or specialty area • Advanced skills to resolve complex problems independently • Ability to work independently within established procedures • Ability to provide general guidance or technical assistance to less experienced team members

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs