Clinical Operations Associate

Job not on LinkedIn

🔥 31 minutes ago

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏥 Clinical Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareDx, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

<CareDx, Inc. > CareDx, Inc. is a healthcare-focused company that develops diagnostic tests, laboratory services, and digital solutions specifically for transplant patients and providers. Its offerings include cell-free DNA tests (AlloSure) for monitoring organ injury, HLA typing products for matching, transplant lab services, digital patient management apps and EMR integrations, and pharma services to support clinical development. CareDx serves transplant centers, clinicians, patients, and biopharma partners to improve organ transplant outcomes across kidney, heart, and lung care.

📋 Description

• Build and maintain relationships with physicians, clinical staff, and healthcare institutions to support NavDx ordering, reporting, surveillance management, and customer satisfaction • Serve as a clinical and operational resource by onboarding customers, educating clinical teams, optimizing workflows, and supporting NavDx testing and surveillance protocols • Act as the primary contact for operational customer support, resolving inquiries about test ordering, results reporting, reimbursement, provider portal access, and service needs • Partner with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams on order processing, specimen management, claims processing, and patient access to NavDx testing • Monitor provider ordering patterns, longitudinal testing adherence, and surveillance utilization; identify gaps and recommend process improvements • Lead initiatives to improve provider workflows, streamline ordering, increase provider portal adoption, and enhance customer and patient experience • Partner with Sales on account strategies, testing utilization reviews, patient testing analyses, and surveillance adherence assessments • Maintain physician communication preferences and notification settings for timely NavDx results and surveillance updates • Maintain accurate customer and patient data through documentation, validation, and process compliance • Execute strategic and operational projects assigned by Business Operations leadership • Maintain compliance with HIPAA, CLIA, FDA regulations, and CareDx policies and procedures

🎯 Requirements

• Bachelor’s degree required, or equivalent combination of education and commensurate professional experience • 2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics • Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR in a physician office, clinic, or hospital providing support for patients and healthcare providers • Effective communicator with demonstrated ability to engage with customers • Experience engaging with healthcare professionals is highly beneficial • Consistently operates at the highest level of integrity and does not compromise ethical standards • Proficiency in Excel, Salesforce.com, and Tableau, with ability to analyze data, create reports, and manage dashboards • Able to travel up to 40% • Preferred: Registered Nurse (RN) • Preferred: Direct experience working in oncology • Strategic agility; comfortable navigating ambiguity and driving clarity in complex landscapes • Drive for results in a dynamic, fast-paced setting • Leadership • Collaboration and teamwork • Innovative thinking

🏖️ Benefits

• Additional discretionary bonuses/incentives may be eligible • Restricted stock units may be eligible • Equal Opportunity Employer protections • E-Verify participation

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