Clinical Engineering Customer Advocate

Job not on LinkedIn

🕒 2 days ago

🏈 Alabama, Alaska, +31 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $20 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone • Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling • Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow • As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates • Coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders • Ensures all invoices are entered into AP system • Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments • Documents and escalates variances with internal resources and vendors per department procedures • Provides SharePoint and CMMS data entry and updates under direction of an HTM leader • Compiles reports • Coordinates meeting planning and event logistics. • Other duties as assigned.

🎯 Requirements

• Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment • Excellent communication skills and understanding of basic medical equipment terminology • Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications • Effective use of Outlook, Excel and other business software • Demonstrates accuracy, thoroughness, and orderliness in performing job duties • Ability to work independently and as part of a team • Excellent customer service and communication skills • Ability to prioritize multiple, simultaneous work requests • Strong interpersonal, organizational and customer service skills • Ability to maintain a calm, professional demeanor under pressure.

🏖️ Benefits

• Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program