Customer Success Advocate

🕒 May 28

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🗣️ Customer Advocate

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value • Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training, and product development • Educate customers on new product features and capabilities • Partner with internal stakeholders to align account activities with the customer's business case and strategy • Coordinate and participate in regional customer / user group meetings, designed to drive product utilization, share best practices and to obtain feedback from customers • Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, throughout the customers’ journey • Help negotiate and drive renewals. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal • Utilize multiple tools to engage with customers both proactively and reactively • Achieve monthly, quarterly, and yearly goals and defined objectives related to customer adoption, retention, and renewals • Identify opportunities for expansion and cross-sell • Attend and participate in industry events and conference

🎯 Requirements

• 7+ years of direct experience in public safety, emergency management, K12 operations or education, 911 communications, business continuity, security, or a related field • Experience utilizing, training, or providing software-as-a-service technology solutions designed to impact public safety • Strong presentation, excellent verbal and written communication skills with an ability to influence others • Fanatical about customer success and driving customer value • Strategically minded, self-starter with the ability to multitask, prioritize, and scale • Flexible, adaptable and collaborative team player with strong interpersonal skills • Experience working directly with customers and multiple project stakeholders • Takes pride in and exhibits high degree of ownership over their work • Proficiency in Microsoft Office and Google suite • Reside within the state of Arizona • Valid Driver’s License • Ability to travel up to 75% • Basic knowledge of CRM platforms (Salesforce), CS analytics platforms, mobile and software-as-a-service (SaaS) applications. • Must be able to obtain background clearance as required by our government customers.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!