Collection Representative

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🔥 0 minutes ago

🏈 Alabama, Alaska, +31 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $22 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Follow up on assigned accounts to obtain high cash flow until accounts are paid/resolved, work standards are complete, or accounts are referred to a collection agency or deemed uncollectable • Contact patients, employers, insurance companies, and government agencies by telephone or mail to expedite payment • Establish effective working relationships with patients, collection agencies, vendors, and internal departments to resolve account issues • Handle requests, inquiries, and complaints regarding the bad debt collection process • Resolve patient billing and collection complaints using human relations skills and sound credit procedures • Interpret insurance verification, billing, follow-up, collection, and legal information to resolve patient questions and account issues • Document account openings, processes, and actions taken to resolve outstanding issues • Handle settlement offers, vendor remits, and cash posting issues related to bad debt accounts • Learn and perform actions in all patient billing systems to properly handle bad debt accounts • Employ collection methods to maintain the lowest possible bad debt expense write-off ratio • Maintain and reconcile records of placements to third-party agencies • Reconcile differences between bad debt balances and third-party records • Monitor trends in agency or patient billing issues and alert management

🎯 Requirements

• High School Graduate • Typically requires 2 years of experience in insurance processing, collections, or customer service • Proficiency in Microsoft Office Suite and ability to quickly learn new systems and processes • Excellent oral and written communications skills • Proven negotiation skills • Ability to quickly review information and make decisions • Flexibility to work special projects and new job assignments as business needs dictate • Medical insurance billing, account, and/or legal process knowledge • Must be able to sit the majority of the workday • Occasionally lifts up to 10 lbs. when moving/lifting manuals and binders • Licensure, registration, and/or certification: None Required

🏖️ Benefits

• Benefits Eligible: Yes • Competitive compensation • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance • Paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program • Benefits and well-being programs • Career development programs