Patient Service Representative I – Impact Team

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Verify and update patient demographic and insurance information with a high level of accuracy • Perform benefits and eligibility verification, identifying coverage details and potential issues • Initiate and support authorization/pre-certification processes as required • Complete pre-registration and financial clearance activities prior to service • Communicate clearly with patients regarding financial responsibility, next steps, and required documentation • Maintain accurate documentation within electronic systems and follow established workflows • Collaborate with leaders, teammates, and clinical departments to resolve issues and ensure timely service readiness • Adhere to HIPAA, compliance, and organizational policies at all times

🎯 Requirements

• High School Graduate • Strong attention to detail and accuracy • Ability to work in a fast-paced, ever-changing environment • Strong communication and customer service skills • Ability to learn workflows quickly and adapt to changing priorities • Comfortable working independently while also collaborating across teams • Experience with registration, insurance verification, or revenue cycle processes preferred

🏖️ Benefits

• Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program