Trust Operations, Consent Manager

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🔥 0 minutes ago

🏈 Alabama, North Carolina – Remote

🏈 Alabama – Remote 🌲 North Carolina – Remote

💵 $5.1k - $7.7k / hour

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Own the enterprise consent and preference management capability, including strategy execution, operating model design, and ongoing optimization. • Set standards and accountability for how consent and preferences are captured, managed, enforced, and audited across all consumer touchpoints. • Act as the designated business owner for consent and trust platforms (e.g., OneTrust), defining roadmaps, requirements, and success measures. • Serve as the final operational decision authority for consent and trust ‑ related issues, risks, and escalations. • Lead the implementation, configuration, and evolution of consent and trust platforms, with deep ownership of OneTrust capabilities and integrations. • Partner with IT and Marketing Technology to embed consent enforcement into CRM, CDP, CMP, marketing automation, and activation workflows. • Drive adoption and correct usage of consent tools and processes across marketing, digital, and data teams. • Evaluate new technologies, features, and regulatory needs, translating them into platform and process enhancements. • Establish and own KPIs, controls, and monitoring for consent compliance, data usage risk, and operational effectiveness. • Proactively identify gaps, risks, and inefficiencies in trust operations and lead remediation efforts. • Ensure documentation, operating procedures, and audit readiness for consent and trust processes. • Embed continuous improvement practices to scale trust operations alongside business growth and personalization needs. • Partner as a peer with Privacy, Legal, Security, Risk, and Marketing leaders to operationalize regulatory and policy requirements. • Influence enterprise decision ‑ making by clearly articulating tradeoffs, risks, and recommendations related to data use and consent. • Represent trust and consent operations in enterprise forums, initiatives, and technology governance bodies. • Lead and develop trust and consent professionals (e.g., Consent Analyst), establishing clear ownership, expectations, and accountability.

🎯 Requirements

• Bachelor’s degree in business, marketing, communications, social sciences, or related field • 8+ years of experience in trust operations, consent management, privacy operations, marketing technology, or data governance • Demonstrated experience owning and leading enterprise ‑ scale consent and preference management capabilities. • Prior accountability for platform ownership, operating models, and outcomes (not advisory or support roles). • 3+ years of experience leading teams or major operational domains. • Deep, hands ‑ on expertise with OneTrust , including consent, preference, and privacy modules. • OneTrust certifications strongly preferred (e.g., OneTrust Professional, Consent & Preferences, or equivalent).

🏖️ Benefits

• Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program