Customer Success Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Benchmark

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Benchmark is a global product realization services company that specializes in providing comprehensive solutions in advanced computing, commercial aerospace, defense, medical technologies, and semiconductor capital equipment. The company offers a range of services from design engineering and precision machining to full-system electronic assembly and lifecycle management, ensuring reliable support for innovative products in demanding markets. With a collaborative approach that leverages cross-functional teams, Benchmark aims to be a trusted partner in delivering customized solutions tailored to complex challenges.

📋 Description

• Partner closely with sales and professional development teams to ensure school district partnerships run smoothly and efficiently • Support districts through pilot programs and onboarding processes • Foster strong, strategic relationships with key stakeholders • Monitor implementation health, drive customer retention, and ensure successful renewals • Gather data to inform renewal discussions • Collaborate with sales on upselling and expansion opportunities across Core and Supplemental product lines • Ensure districts have the resources needed to succeed with Benchmark Education products • Assist with onboarding new school district customers, including confirming implementation contacts and supporting print delivery • Inspire customers to maximize the value of Benchmark Education content and product features • Introduce best practices for effective use of self-service tools • Advocate for customer needs with expertise in Benchmark Universe and reading programs • Identify trends and insights to drive product enhancements across print and digital solutions • Relay customer feedback to the product team to inform platform improvements • Serve as a primary contact for key district stakeholders throughout the customer lifecycle • Assist district administrators with navigating Benchmark Universe to oversee and assess implementations • Direct district partners to on-demand training, videos, and instructional resources • Proactively identify, monitor, and address challenges affecting retention and renewals • Identify upsell opportunities for supplemental and core reading products • Use customer health metrics, product usage, and user login data to proactively manage district partnerships

🎯 Requirements

• Experience in Sales, Marketing, or Customer Success within an education-focused organization • Knowledge of school districts, including their challenges, goals, processes, and products used • Experience from a high-growth company and ability to adapt quickly to evolving demands and opportunities • Strong communication and collaboration skills, including navigating challenging conversations with empathy • Strong organizational skills and effective time management • Service-oriented mindset and commitment to helping customers achieve their goals • Problem-solving skills and process-driven thinking • Ability to manage multiple priorities