Relationship Manager – Credit Union Solutions

🔥 0 minutes ago

🏖️ New Jersey, New York – Remote

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💵 $59.5k - $126.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of Fiserv

Fiserv

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Lead and grow a portfolio of large client relationships by aligning client goals with Fiserv capabilities. • Establish and maintain relationships with senior executives and decision-makers across assigned credit union client organizations. • Assess client business objectives, operational priorities, and growth opportunities to position Fiserv solutions. • Build and maintain annual account plans incorporating input from multiple internal stakeholders and defining measurable actions for client success. • Partner with business unit and corporate leaders to coordinate resources, resolve issues, and advance strategic client initiatives. • Drive retention and growth by supporting service agreement renewals, identifying expansion opportunities, and developing formal proposals for additional products and services. • Monitor client satisfaction, communicate insights to internal partners, and recommend actions that improve client experience and business outcomes. • Promote participation in Fiserv conferences, user groups, and other engagement opportunities that strengthen client partnership and product adoption. • Travel up to 25%.

🎯 Requirements

• 3+ years of experience in relationship management, account management, or business development within the banking, credit union, or financial services industry. • 3+ years of experience working with large, complex financial institutions and aligning solutions to business, operational, and strategic objectives. • Experience developing account plans, managing renewals, and driving revenue growth through consultative client engagement. • Ability to build executive-level relationships, create formal client proposals, and coordinate cross-functional resources to deliver measurable business outcomes. • Bachelor’s degree or an equivalent combination of education, work, and/or military experience. • Direct experience supporting credit unions or knowledge of credit union operations, priorities, and regulatory considerations preferred. • Knowledge of Fiserv systems, products, or client delivery models preferred. • Familiarity with financial data processing systems and host-based computer systems preferred. • Additional specialized training in banking, credit unions, or financial services preferred. • Travel up to 25%. • Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

🏖️ Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being. • Paid holidays and generous time away policies. • No-cost mental health support through Employee Assistance Programs. • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. • Eight Employee Resource Groups to foster a collaborative culture and expand your network. • Unparalleled professional growth with training, development, and internal mobility opportunities. • Medical, dental, vision, life, and disability insurance options available from day one. • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. • Tuition assistance and reimbursement program. • Paid parental and military leave. • Commission eligibility pursuant to the applicable Fiserv Sales Compensation Plan for commission-eligible employees.

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