Member Advocate

🔥 32 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Cross Blue Shield of Massachusetts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

⚕️ Healthcare Insurance

🏥 Healthcare

Insurance • Healthcare Insurance • Healthcare

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. With over 80 years of market leadership, it provides services to approximately 3 million members, emphasizing security, stability, and peace of mind. The organization is dedicated to creating an inclusive workplace that fosters career development and well-being for employees. As an Independent Licensee of the Blue Cross and Blue Shield Association, it complies with federal civil rights laws regarding non-discrimination.

📋 Description

• Answer member calls and serve as an attentive, friendly voice • Guide members to needed answers • Explain medical and dental benefit packages • Resolve member issues and provide peace of mind • Participate in a phased new-hire training program • Take calls in a fast-paced, unscripted service center environment • Dedicate time to learning, development, and research • Develop health insurance industry knowledge and skills • Support members while identifying and addressing current and future needs • Participate in trainings and meetings with video

🎯 Requirements

• High school diploma or equivalent required • 1+ years customer service experience, with frequent communication by phone, email, and/or in person • Strong familiarity and comfort with technology • Proficiency with Microsoft Office applications • Ability to quickly learn and adapt to new tools and software • Local to Eastern Standard time zone • Ability to answer members’ questions and solve problems • Ability to translate complicated concepts into simple terms • Empathy and emotional intelligence • Proactive, solution-oriented decision-making • Planning, multitasking, and problem-solving skills • Analytical and critical thinking skills • Ability to thrive in a fast-paced, high-pressure environment • Frequent speaking and phone use with members • Ability to use a headset in a distraction-free environment • Ability to sit and work at a computer for long periods • Ability to establish an ergonomically comfortable, distraction-free remote work environment • Ability to comply with BCBSMA’s Hybrid Working Guidelines • Experience in fast-paced, unscripted service-first environments highly preferred • Bilingual capability highly desired

🏖️ Benefits

• Annual raise/bonus based on performance • Salary increases after successful completion of training and specified milestones • Health benefits • Wellness benefits • Tuition reimbursement • 401(k) retirement benefits • Paid holidays • Vacation time • Personal time • Wellness time • Internal career pathing • Individual mentorship • Networking and events • Internal career growth opportunities • Employee Resource Groups • Remote-working opportunities • Paid time off • Medical, dental, and vision insurance • Suite of well-being benefits

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