Borrower Advocate

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $45k - $68k / year

⏰ Full Time

🟢 Junior

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This company has sponsored H1B visas in the past.

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Kiavi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

🏥 Healthcare

🏗️ Construction

💰 $158M Debt Financing on 2023-01

Consulting • Healthcare • Construction

Kiavi is a technology-driven financial company that provides fast and reliable financing solutions for real estate investors. Specializing in short-term 'fix-and-flip' loans, rental property financing, and new construction loans, Kiavi empowers both emerging and experienced real estate investors by offering competitive rates, high leverage, and efficient processes. With the use of an advanced technology platform, Kiavi simplifies and accelerates the loan application and approval process, allowing investors to manage their investments with ease and confidence. The company operates across multiple states and offers various resources to support investor growth.

📋 Description

• Serve as the dedicated point of contact for borrowers throughout their project's lifecycle • Proactively communicate with borrowers about loan terms, servicing processes, and post-closing responsibilities • Monitor project progress and support challenges such as project delays or budget overruns • Investigate and resolve post-closing inquiries and disputes involving servicing, payments, and loan modifications • Advocate for borrowers internally and escalate complex issues to management • Explain statements, payment schedules, online portal access, interest accrual, principal reduction, and payoff statements • Contact at-risk borrowers to prevent loan defaults • Collaborate with servicing, compliance, servicing operations, special servicing, payment operations, and construction teams • Provide feedback on borrower challenges and represent the borrower perspective in internal meetings • Communicate loan status, draw disbursements, and payment reminders • Educate borrowers on post-funding project management best practices and develop resources such as FAQs • Accurately document all customer interactions in the system of record

🎯 Requirements

• Bachelor’s degree • Minimum 1 year of mortgage-related collection, customer service, or sales experience • Clearly communicate the life-cycle of a mortgage from start to finish and understand the processing steps involved • Ability to build relationships and work closely in a team environment • Ability to understand customer issues and own any issue through resolution • Broad knowledge of real estate transaction methods • Experience with Excel or spreadsheet equivalent knowledge and Microsoft Office • Leadership/team-lead experience preferred • Project management experience preferred • Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance preferred

🏖️ Benefits

• $6,000 variable bonus • Medical, Dental, and Vision Insurance: free employee-only coverage; heavily discounted dependent premiums • Health Savings Account (HSA): annual employer contribution of $1,000 for individual coverage and $2,000 for dependents • Short-term and long-term disability insurance • Group life and AD&D insurance with coverage at 1x annual salary • Remote work policy • One-time office setup reimbursement of up to $500 for remote workers • Monthly $85 stipend for internet and phone expenses for remote workers • Commuter benefits contributions for in-office workers • Flexible Time Off with no strict limits, subject to manager approval • Up to 8 weeks of paid medical or caregiver leave • 12 weeks of paid maternity/paternity leave • Short-term disability leave for birthing mothers • 401(k) plan managed by Fidelity • Company matches 100% of contributions up to 3% of compensation or $8,000, whichever is less • Immediate vesting of all employer contributions • Occasional in-person gatherings for key meetings, training, and team building

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