Fin Care Specialist I – Customer Service

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $25 - $39 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cedars-Sinai

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Cedars-Sinai is a leading healthcare organization that has been addressing the medical needs of a diverse community since its inception in 1902. Renowned for its excellence in patient care, clinical research, and medical education, Cedars-Sinai is recognized nationally for its innovative approaches in healthcare. It is especially noted for its advancements in the treatment of heart disease, cancer, and brain disorders, as well as its comprehensive education programs for healthcare professionals. The institution demonstrates a strong commitment to community service by enhancing the health of vulnerable populations in Los Angeles.

📋 Description

• Provide patient relations support to Patient Financial Services • Identify, analyze, resolve, and respond to customer inquiries, concerns, and issues • Follow up on accounts to ensure payment and resolution • Monitor assigned work queues and workload, resolving accounts accurately and promptly • Escalate issues and problems to the supervisor • Adhere to departmental documentation standards and correctly use activity codes and data fields • Research accounts and perform follow-up activities to resolve inquiries and customer complaints • Respond to patients, insurance companies, and authorized third parties • Negotiate and document payment plans within established policies • Initiate collection calls to patients and insurance companies • Maintain accounts receivable according to department protocol • Refer uncollectible accounts to collection agencies or attorneys • Route accounts to the appropriate work queue for approval • May be cross-trained in other revenue cycle functions and provide backup coverage

🎯 Requirements

• High School Diploma/GED required • Associate degree in business administration or another related major preferred • College-level courses in finance, business, or health insurance preferred • Minimum of 1 year of hospital billing or professional billing and/or collection experience required • Customer service and call center experience required • Advanced knowledge in specialized functions • Full understanding of the revenue cycle • Strong customer service skills • Ability to work independently • Ability to deescalate issues quickly • Strong analytical and problem-solving skills • Ability to understand, interpret, and explain payor contracts and CSMC billing and collections policies and practices • Detailed knowledge of Cedars-Sinai’s core patient accounting systems and/or department-specific systems • Knowledge of hospital and department policies, procedures, PHI, and PFS employee handbook • Ability to negotiate and document payment plans within established policies

🏖️ Benefits

• Healthcare and dental insurance • Generous time-off policy • Paid vacation • 403(b) retirement plan • Competitive compensation • Dynamic, inclusive work environment