Customer Experience Associate

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada, +2 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇳🇱 Netherlands – Remote 🇵🇱 Poland – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Privacy.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

💳 Fintech

Cybersecurity • Fintech

Privacy. com is on a mission to protect your privacy online. The company builds easy to use online privacy and security technology for everyday users, emphasizing the importance of convenience alongside privacy and security.

📋 Description

• Interact with users directly via email and chat • Brainstorm inventive solutions to tackle urgent customer problems • Identify site and app issues, and communicate properly to all internal teams • Think creatively about how to optimize each customer's experience • Become an expert on Privacy and the service provided to users • Help the company learn from each customer interaction to make the customer experience as seamless as possible • Share weekend coverage duties while receiving two consecutive days off per workweek, typically including one weekend day

🎯 Requirements

• An excellent writer and communicator with a keen eye for detail and grammar • A team player and comfortable with an ever-changing startup environment • An enthusiastic and positive person with a can-do mentality — you consider no task too small • A fast learner and eager to tackle new challenges every day • Flexible and adaptable to accommodate holiday and weekend shifts • Patient and understanding with customers, and confident resolving issues on the spot • Candidates must be located in the United States, Canada, Netherlands, Poland, or Czech Republic • No visa sponsorship or assistance is offered

🏖️ Benefits

• Unlimited PTO • 12-weeks fully paid parental leave • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) • Work From Anywhere: work from anywhere in the world 4-weeks each year • 3% cashback on card purchases with your complimentary Privacy.com employee account • Health, vision, and dental insurance; HSA Contribution Match • 401(k) match • Voluntary Life Insurance and STD/LTD