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Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Logo of Henry Schein

Henry Schein

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Uncover consumer needs through effective questioning and recommend the most suitable Dental Savings Plan for them or their family. • Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs. • Build strong connections with consumers through professional, clear, and friendly communication. • Educate consumers on the benefits and features of Dental Savings Plans, including enrollment and renewal processes. • Enroll consumers via inbound and outbound calls generated by company marketing efforts. • Follow a proven sales and compliance call flow to ensure quality and consistency. • Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information. • Accurately document all interactions in line with standard operating procedures. • Participate in ongoing training and coaching to sharpen skills and boost performance. • Adhere to company policies, scripts, and designated processes.

🎯 Requirements

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience. • Typically a Bachelor's Degree or global equivalent in related discipline. • May hold one or more industry certifications; professional certification may be required to advance. • Experienced in Microsoft Excel and Microsoft Word. • Experience/expertise in software revenue recognition and ASC 606 standards. • Knowledge of HFM and Great Plains or comparable financial systems. • Knowledge of Outlooksoft or comparable consolidation/reporting tools. • Proficiency and ability to learn in various related computer software applications. • Knowledge of US GAAP. • Strong ability to understand and communicate financial concepts. • Bilingual (English and Spanish) or multilingual is a bonus qualification. • Experience working with dental savings plans or health insurance is a bonus qualification. • Experience using NICE CXOne is a bonus qualification. • Candidates may reside in any U.S. time zone as long as they are able to work the assigned hours. • Travel typically less than 10%.

🏖️ Benefits

• Health coverage • Retirement savings with company match • Paid time off (PTO) • Paid parental leave • Wellbeing resources • Education support • Medical coverage • Dental coverage • Vision coverage • 401K Plan with Company Match • Short Term Disability • Work Life Assistance Program • Health Savings Accounts • Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities • Tiered, uncapped commission • Ongoing training and coaching

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